Ecommerce Manager

Company Description

Talpa Supermercados is the leading Hispanic supermarket chain in the southeastern United States, with a strong presence in Georgia and Tennessee and a clear path toward continued expansion. We are more than just a grocery store — we are a vibrant cultural hub where Latin roots, identity, and flavor come to life.

Our mission is to deliver fresh, authentic, and affordable products while recreating the nostalgic atmosphere of traditional Latin American markets. Every visit to Talpa is an opportunity for our customers to reconnect with the essence of their homeland and experience a true sense of community.

About the Role

Talpa Supermercados is seeking an E-Commerce Manager to lead and grow our online sales channel while preserving the family values and customer service our community’s trust. This is a hands-on role focused on execution, growth, and operational excellence within a supermarket environment.

The ideal candidate has experience in grocery or retail e-commerce, understands fulfillment operations, and can connect with a Hispanic / multicultural customer base.

What You’ll Do

· Manage daily e-commerce operations (online ordering, pickup, delivery)

· Ensure accuracy of online pricing, promotions, and product availability

· Partner with store managers to ensure smooth order fulfillment

· Monitor online sales, order accuracy, and customer satisfaction

· Track and report key performance metrics

· Improve the online customer experience while aligning with Talpa’s culture

· Manage relationships with e-commerce platforms and delivery partners

What We’re Looking For

· 3–6 years of experience in e-commerce, grocery, or retail operations

· Experience with online ordering platforms and fulfillment workflows

· Strong operational and problem-solving skills

· Data-driven and customer-focused mindset

· Bilingual English/Spanish preferred

· Experience serving Hispanic or multicultural markets a plus

Qualifications

• Strong Communication and Writing skills to craft compelling content and effectively correspond with clients and team members
• Experience in Sales and Event Planning to organize events and support outreach efforts that drive business growth
• Proven ability in Project Management to successfully coordinate and execute marketing initiatives
• Attention to detail, organizational skills, and adaptability to handle multiple projects
• Proficiency with marketing tools and technologies is a plus
• Familiarity with retail, grocery, or related industries is advantageous
• Bachelor’s degree in Marketing, Business, Communications, or a related field preferred
• Bilingual in English and Spanish