Position Summary...

What you'll do...

Provides member service by acknowledging the member and identifying member needs; providing guidance and support to members regarding self-service

technology; assisting members with purchasing decisions; locating merchandise; resolving member issues and concerns; and promoting the

company's products and services.

Assists management with the supervision of associates in assigned area of responsibility by assigning duties to associates; communicating goals and

feedback; training associates on processes and procedures; providing direction and guidance to associates on member service approaches and

techniques to ensure member complaints and issues are resolved according to company guidelines; ensuring compliance with company policies and

procedures; supporting the Open Door Policy; and participating in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.

Receives and stocks supplies and merchandise from distribution centers and vendors throughout the facility and organizes and maintains the sales

floor by utilizing equipment, merchandising, and completing paperwork, logs, and other required documentation according to company policies and

procedures.

Maintains safety of facility according to company policies and procedures by conducting safety sweeps; following procedures for forklift spotting and

handling and disposing of hazardous materials; following company steel standard guidelines; and correcting and reporting unsafe situations to

management.

Ensures maintenance of the sales floor and merchandise presentation in accordance with company policies and procedures by properly handling

claims and returns; zoning the area; stocking, arranging and organizing merchandise; setting up, cleaning, and organizing product displays; removing

damaged goods; signing and pricing merchandise according to company policies and procedures; identifying shrink and damages; and securing

fragile and high-shrink merchandise.

Monitors food and merchandise quality by ensuring product rotation, code dating, product recalls, and sanitation standards are followed according to

company policies and procedures; merchandising area categories; and stocking, zoning, and cleaning all departments.

Oversees the picking and staging of club pick up orders throughout the day; and ensuring products are selected and staged according to company

policy and procedures.

Develops, communicates, and implements processes and practices to meet business needs by collaborating with managers, co-workers, customers,

and other business partners; analyzing and applying information from multiple sources; monitoring progress and results; and identifying and

addressing improvement opportunities.

Demonstrates, promotes, and supports compliance with company policies, procedures, and standards of ethics and integrity by explaining, guiding,

and demonstrating how to apply these in executing business processes and practices; implementing related action plans; using the Open Door Policy;

and assisting management with correcting ethical and compliance issues and problems.

Leads and participates in teams by using and sharing resources, information, and tools; determining customer needs and business priorities;

coordinating and executing work assignments; providing advice, feedback, and support to ensure timelines and work quality are achieved; and

modeling and helping others with how to adapt to change or new challenges.

At Sam's Club, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet!

Health benefits include medical, vision and dental coverage
Financial benefits include 401(k), stock purchase and company-paid life insurance
Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices.
Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

Live Better U is a company paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.Walmart at https://bit.ly/3iOOb1J.

The hourly wage range for this position is $21.00 to $29.00*

The actual hourly rate will equal or exceed the required minimum wage applicable to the job location.

Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met.

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Must be 18 years of age or older.

6 months retail experience AND 6 months customer service experience.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Leading a team, Supervising experience to include hiring, evaluating, mentoring, developing, and managing the workload of others

Primary Location...

7480 Carson Blvd, Long Beach, CA 90808-2362, United States of America

Qualifications

Must be 18 years of age or older
6 months retail experience AND 6 months customer service experience
Leading a team, Supervising experience to include hiring, evaluating, mentoring, developing, and managing the workload of others

Benefits

At Sam's Club, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet!
Health benefits include medical, vision and dental coverage
Financial benefits include 401(k), stock purchase and company-paid life insurance
Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting
You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes
The amount you receive depends on your job classification and length of employment
It will meet or exceed the requirements of paid sick leave laws, where applicable
Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more
Live Better U is a company paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities
Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates
Tuition, books, and fees are completely paid for by Walmart
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment
Benefits are subject to change and may be subject to a specific plan or program terms
The hourly wage range for this position is $21.00 to $29.00*
Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances
Premiums may be based on schedule, facility, season, or specific work performed
Multiple premiums may apply if applicable criteria are met

Responsibilities

Provides member service by acknowledging the member and identifying member needs; providing guidance and support to members regarding self-service
technology; assisting members with purchasing decisions; locating merchandise; resolving member issues and concerns; and promoting the
Assists management with the supervision of associates in assigned area of responsibility by assigning duties to associates; communicating goals and
feedback; training associates on processes and procedures; providing direction and guidance to associates on member service approaches and
techniques to ensure member complaints and issues are resolved according to company guidelines; ensuring compliance with company policies and
procedures; supporting the Open Door Policy; and participating in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates
Receives and stocks supplies and merchandise from distribution centers and vendors throughout the facility and organizes and maintains the sales
floor by utilizing equipment, merchandising, and completing paperwork, logs, and other required documentation according to company policies and
Maintains safety of facility according to company policies and procedures by conducting safety sweeps; following procedures for forklift spotting and
handling and disposing of hazardous materials; following company steel standard guidelines; and correcting and reporting unsafe situations to
management
Ensures maintenance of the sales floor and merchandise presentation in accordance with company policies and procedures by properly handling
claims and returns; zoning the area; stocking, arranging and organizing merchandise; setting up, cleaning, and organizing product displays; removing
damaged goods; signing and pricing merchandise according to company policies and procedures; identifying shrink and damages; and securing
fragile and high-shrink merchandise
Monitors food and merchandise quality by ensuring product rotation, code dating, product recalls, and sanitation standards are followed according to
company policies and procedures; merchandising area categories; and stocking, zoning, and cleaning all departments
Oversees the picking and staging of club pick up orders throughout the day; and ensuring products are selected and staged according to company
policy and procedures
Develops, communicates, and implements processes and practices to meet business needs by collaborating with managers, co-workers, customers,
and other business partners; analyzing and applying information from multiple sources; monitoring progress and results; and identifying and
addressing improvement opportunities
Demonstrates, promotes, and supports compliance with company policies, procedures, and standards of ethics and integrity by explaining, guiding,
and demonstrating how to apply these in executing business processes and practices; implementing related action plans; using the Open Door Policy;
and assisting management with correcting ethical and compliance issues and problems
Leads and participates in teams by using and sharing resources, information, and tools; determining customer needs and business priorities;
coordinating and executing work assignments; providing advice, feedback, and support to ensure timelines and work quality are achieved; and
modeling and helping others with how to adapt to change or new challenges

(USA) Merchandising Lead

Job Type