The Sr. Program Manager creates and drives the product strategy, vision, and roadmap of future supply chain initiatives. We are looking for an exceptional product manager to help guide and chart a course for Contact Center Transformation Projects.

The Sr. Program Manager is customer focused and technology savvy with large transformation project experience.
The role will solve complex, cutting-edge problems and lead a team that gets things done.
This role is inherently cross-functional and will work closely with business partners, UX design, operations, IT, and executive teams to envision, develop and launch innovative products.
Build an end to end understanding of the current Tech Ops Supply Chain ecosystem.
Be a passionate advocate for the customer.
Be a subject matter expert on competitors, products and industry needs.
Provide strong thought leadership and influence key stakeholders towards company goals.
Understand and articulate business needs, conduct on-going business research, leverage internal knowledge and expertise, and prioritize functional requirements.
Conceptualize the needs of the business and build the product vision, strategy, roadmap, and requirements; as well as ensure we sustain, build adoption, focus on project management results, and communicate effectively:
Product Vision: Define the product vision in alignment with rhythm of business (i.e. annual planning, 3 year planning, etc.).
Use knowledge of both and the industry to ensure the platform stays current with emerging technologies and industry trends.
Strategy, roadmap, and requirements: Develop the product roadmap by defining both long term strategy and short term plans to achieve the product vision and deliver business results. Assess the needs, opportunities, and pain points for the platform within evolving systems landscape.
Manage a cross-functional process for prioritizing, delivering and launching major product releases and incorporating enhancement requests to existing features.
Deliver in a consistent cadence of releases.
Translate customer needs into product requirements.
Sustain: Ensure consistent execution of product lifecycle processes from concept to launch and beyond. Be the internal and external authority and advocate for your given area of focus.
Adoption: Readiness planning starts when the project is conceived. Communicate and coordinate launch across all organizations including business and Digital Technology teams.
Pre-coordinate with adopting teams. Define, deliver (or update) readiness materials, FAQs, etc. as required to support launch. -Project management results: Define both long strategy and short term plans to achieve the product vision and deliver business results.
Manages the coordination of activities into a single product release with consideration of schedule, risk management, escalation of issues, balances tradeoffs, etc.
Communications: Both facilitate and develop content for meetings up to the VP level landing the appropriate message for the audience.

REQUIRED EXPERIENCE

BS/BA degree in computer science, engineering, science, math or related field. MS or MBA preferred.
7-10+ years of progressive roles supporting MS Dynamics type tools
Unified Contact Center Agent experience
Strong CRM Background

Pay Range: $75-90/ HR The specific compensation for this position will be determined by a number of factors, including the scope, complexity and location of the role as well as the cost of labor in the market; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. Our full-time consultants have access to benefits including medical, dental, vision and 401K contributions as well as any other PTO, sick leave, and other benefits mandated by appliable state or localities where you reside or work.

Qualifications

Be a subject matter expert on competitors, products and industry needs
Understand and articulate business needs, conduct on-going business research, leverage internal knowledge and expertise, and prioritize functional requirements
Conceptualize the needs of the business and build the product vision, strategy, roadmap, and requirements; as well as ensure we sustain, build adoption, focus on project management results, and communicate effectively:
Product Vision: Define the product vision in alignment with rhythm of business (i.e. annual planning, 3 year planning, etc.)
Define, deliver (or update) readiness materials, FAQs, etc. as required to support launch
BS/BA degree in computer science, engineering, science, math or related field

Benefits

Pay Range: $75-90/ HR The specific compensation for this position will be determined by a number of factors, including the scope, complexity and location of the role as well as the cost of labor in the market; the skills, education, training, credentials and experience of the candidate; and other conditions of employment
Our full-time consultants have access to benefits including medical, dental, vision and 401K contributions as well as any other PTO, sick leave, and other benefits mandated by appliable state or localities where you reside or work

Responsibilities

Program Manager creates and drives the product strategy, vision, and roadmap of future supply chain initiatives
We are looking for an exceptional product manager to help guide and chart a course for Contact Center Transformation Projects
Program Manager is customer focused and technology savvy with large transformation project experience
The role will solve complex, cutting-edge problems and lead a team that gets things done
This role is inherently cross-functional and will work closely with business partners, UX design, operations, IT, and executive teams to envision, develop and launch innovative products
Build an end to end understanding of the current Tech Ops Supply Chain ecosystem
Be a passionate advocate for the customer
Provide strong thought leadership and influence key stakeholders towards company goals
Use knowledge of both and the industry to ensure the platform stays current with emerging technologies and industry trends
Strategy, roadmap, and requirements: Develop the product roadmap by defining both long term strategy and short term plans to achieve the product vision and deliver business results
Assess the needs, opportunities, and pain points for the platform within evolving systems landscape
Manage a cross-functional process for prioritizing, delivering and launching major product releases and incorporating enhancement requests to existing features
Deliver in a consistent cadence of releases
Translate customer needs into product requirements
Sustain: Ensure consistent execution of product lifecycle processes from concept to launch and beyond
Be the internal and external authority and advocate for your given area of focus
Adoption: Readiness planning starts when the project is conceived
Communicate and coordinate launch across all organizations including business and Digital Technology teams
Pre-coordinate with adopting teams
Project management results: Define both long strategy and short term plans to achieve the product vision and deliver business results
Manages the coordination of activities into a single product release with consideration of schedule, risk management, escalation of issues, balances tradeoffs, etc
Communications: Both facilitate and develop content for meetings up to the VP level landing the appropriate message for the audience

Senior Program Manager- MS Dynamics Transformation

Job Type