Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Genesys is seeking a strategic, results-oriented leader to join our Business Transformation Team. As Senior Director, Business Transformation, you will play a critical role in delivering enterprise-wide operational excellence and accelerating business outcomes at one of the world’s largest privately held software companies.

You will lead a small core team dedicated to driving high-impact, cross-functional strategic initiatives. Additionally, you will have dotted-line oversight of resources aligned to Enterprise Risk Management (ERM) and Rhythm of the Business (ROB), ensuring alignment and execution across these key operational levers.

This role reports directly to the VP, Business Transformation Initiatives and partners closely with senior and executive leadership to define strategy, orchestrate execution, and track results. You will be both a thought leader and hands-on driver of transformation, capable of balancing structure with agility, and rigor with empathy.

Location: Remote within U.S. (not limited to the states that the job is tagged to)

About The Business Transformation Team

The Business Transformation Team is a central enabler of Genesys' strategic and financial goals. Our mission is to lead enterprise initiatives that deliver measurable value by transforming how Genesys operates, governs, and grows. Key focus areas include:

Cross-functional execution of strategic priorities
Enterprise risk management (ERM)
Rhythm of the business (ROB) and operating cadence
Operational improvements and simplification
M&A integration and synergy realization

This role is ideal for a leader who is comfortable deriving insights from imperfect information, translating complexity into clarity, and leading both people and processes through transformation.

Key Responsibilities

Team Leadership: Manage and mentor a small, high-performing team responsible for enterprise initiatives. Provide dotted-line leadership and coordination for ERM and ROB resources.
Strategic Execution: Lead cross-functional initiatives from strategy through operationalization, ensuring delivery against timelines, budgets, and business outcomes.
Roadmap Development: Define initiative success criteria, develop end-to-end plans, align stakeholders, and manage milestones and deliverables.
Business Case & Analysis: Analyze complex business issues, develop actionable recommendations, and support data-driven investment decisions.
Performance Governance: Create and maintain analytic frameworks, dashboards, and reporting structures to support initiative tracking and executive visibility.
Cross-Functional Collaboration: Drive clear and consistent communication across stakeholders, ensuring dependency alignment and initiative momentum.
Risk & Change Management: Proactively identify risks, resolve obstacles, and drive accountability through clearly defined action items and escalation protocols.
Operational Excellence: Establish initiative standards, retrospectives, and continuous improvement processes to scale transformation maturity across the organization.

Qualifications

Experience: 10+ years in transformation leadership, business operations, management consulting, or enterprise program management.
Team Leadership: Proven experience leading and developing direct reports and cross-functional or matrixed teams.
Execution Track Record: Demonstrated success managing large-scale, cross-functional initiatives—ideally using agile, lean, or hybrid methodologies.
Strategic Acumen: Strong grasp of business strategy, operating models, and how to align transformation initiatives to enterprise goals.
Analytical Rigor: Robust problem-solving skills with proficiency in Excel, Tableau, and Salesforce.
SaaS/Cloud Expertise: Passion for SaaS and cloud operating models; understanding of key value drivers in a recurring revenue business.
Influence & Communication: Executive presence and interpersonal skills to lead through influence, manage ambiguity, and drive cross-functional alignment.
Change Agility: Able to adapt in dynamic environments and lead teams through complexity and organizational change.

Preferred Attributes

MBA or advanced degree in business, strategy, or operations
Experience in M&A integration, governance frameworks, or operating cadence design
Passion for building strong teams and driving a culture of accountability and innovation

Compensation

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.

$180,400.00 - $335,000.00

Benefits

Medical, Dental, and Vision Insurance.
Telehealth coverage
Flexible work schedules and work from home opportunities
Development and career growth opportunities
Open Time Off in addition to 10 paid holidays
401(k) matching program
Adoption Assistance
Fertility treatments

More details about our company benefits can be found at the following link: https://mygenesysbenefits.com

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com.

Reasonable Accommodations

If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to HR@genesys.com. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.

This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.

Qualifications

You will be both a thought leader and hands-on driver of transformation, capable of balancing structure with agility, and rigor with empathy
Experience: 10+ years in transformation leadership, business operations, management consulting, or enterprise program management
Team Leadership: Proven experience leading and developing direct reports and cross-functional or matrixed teams
Execution Track Record: Demonstrated success managing large-scale, cross-functional initiatives—ideally using agile, lean, or hybrid methodologies
Strategic Acumen: Strong grasp of business strategy, operating models, and how to align transformation initiatives to enterprise goals
Analytical Rigor: Robust problem-solving skills with proficiency in Excel, Tableau, and Salesforce
SaaS/Cloud Expertise: Passion for SaaS and cloud operating models; understanding of key value drivers in a recurring revenue business
Influence & Communication: Executive presence and interpersonal skills to lead through influence, manage ambiguity, and drive cross-functional alignment
Change Agility: Able to adapt in dynamic environments and lead teams through complexity and organizational change

Benefits

This role has a market-competitive salary with an anticipated base compensation range listed below
Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location
This role might also be eligible for a commission or performance-based bonus opportunities
$180,400.00 - $335,000.00
Medical, Dental, and Vision Insurance
Telehealth coverage
Flexible work schedules and work from home opportunities
Development and career growth opportunities
Open Time Off in addition to 10 paid holidays
401(k) matching program
Adoption Assistance
Fertility treatments

Responsibilities

You will lead a small core team dedicated to driving high-impact, cross-functional strategic initiatives
Additionally, you will have dotted-line oversight of resources aligned to Enterprise Risk Management (ERM) and Rhythm of the Business (ROB), ensuring alignment and execution across these key operational levers
This role reports directly to the VP, Business Transformation Initiatives and partners closely with senior and executive leadership to define strategy, orchestrate execution, and track results
Cross-functional execution of strategic priorities
Enterprise risk management (ERM)
Rhythm of the business (ROB) and operating cadence
Operational improvements and simplification
M&A integration and synergy realization
This role is ideal for a leader who is comfortable deriving insights from imperfect information, translating complexity into clarity, and leading both people and processes through transformation
Team Leadership: Manage and mentor a small, high-performing team responsible for enterprise initiatives
Provide dotted-line leadership and coordination for ERM and ROB resources
Strategic Execution: Lead cross-functional initiatives from strategy through operationalization, ensuring delivery against timelines, budgets, and business outcomes
Roadmap Development: Define initiative success criteria, develop end-to-end plans, align stakeholders, and manage milestones and deliverables
Business Case & Analysis: Analyze complex business issues, develop actionable recommendations, and support data-driven investment decisions
Performance Governance: Create and maintain analytic frameworks, dashboards, and reporting structures to support initiative tracking and executive visibility
Cross-Functional Collaboration: Drive clear and consistent communication across stakeholders, ensuring dependency alignment and initiative momentum
Risk & Change Management: Proactively identify risks, resolve obstacles, and drive accountability through clearly defined action items and escalation protocols
Operational Excellence: Establish initiative standards, retrospectives, and continuous improvement processes to scale transformation maturity across the organization

Sr. Director, Business Transformation

Job Type