Channel Relationship Manager, AMZL (Last Mile) - West

Amazon.com, Inc. is a US-based multinational electronic commerce company headquartered in Seattle, Washington. Jeff Bezos founded Amazon.com, Inc. in 1994 and launched it online in 1995. Amazon.com started as an online bookstore, but soon diversified, selling DVDs, CDs, MP3 downloads, computer software, video games, electronics, apparel, furniture, food, and toys. Amazon has established separate websites in Canada, the United Kingdom, Germany, France, Italy, Japan, and China. Today, as a market leader in online retail, Amazon product lines include Amazon.com, A9.com, IMDb, Kindle, Amazon Web Services, Alexa.com, Audible.com, A2Z Development, Alexa Internet and Endless.com.

At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers. Amazon has great opportunities to pursue a career as a leader in Operations Management. We know that learning through experience is what transforms talented people into great leaders. Our roles are designed to accelerate the growth of leaders through challenging field experiences that stretch individual capability. Our Operations environment presents the candidates with great challenges in dealing with front line management, and driving scalable and continuous improvements across our Fulfillment Centers, Supply Chain & Transportation execution teams.

Amazon is seeking a Channel Relationship Management to work with our Last Mile Team managing end to end station operations and channel partner management.

Primary Responsibilities

· Act as the custodian of the processes & SOPs for the allotted program and consistently challenge and innovate to improvise the existing ones. Provide out of the box solutions for to enhance quality standards, reduce waste, and eliminate unnecessary work.

· Primarily responsible for coordinating with cross-functional teams and vendors to deliver customer orders through the last mile network.

· Responsible for in-bound, outbound, delivery, returns and forward leg pick-ups, capacity utilization , network optimization & contingency planning.

· Ensure high all around performance in quality and customer experience through our last-mile delivery and pick-up operations.

· Liaise with training teams to develop and update training materials on an ongoing basis to incorporate the latest relevant content for transition to a problem-solving culture.

· Ensure new processes are communicated to relevant stakeholders and implemented in a timely manner and are standardized across locations. Perform continuous process evaluation to ensure sustainment

· Ensure a data driven approach to solve problems and to develop solutions to reduce losses and optimize operational cost.

Additional responsibilities may include

· Developing standard operating procedures.

· Direct accountability for setting and meeting operational goals, strategic planning and forecasting

· Leading process improvements

Demonstrated Abilities

We are looking for smart and analytical people, who are passionate about operations, to join the Operations team at Amazon India. This role is for those candidates who thrive on driving change, building an organization and leading through others, by giving them a direct management assignment in our Operations Services and Technology Centers. Ideal candidates for this program are expected to leverage their strong analytical skills, communication, and think big.

BASIC QUALIFICATIONS

3+ years of employee and performance management experience
Bachelor's degree or equivalent
Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays

PREFERRED QUALIFICATIONS

2+ years of performance metrics, process improvement or lean techniques experience

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

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Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

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About the Company

Amazon

At Amazon, we don’t wait for the next big idea to present itself. We envision the shape of impossible things and then we boldly make them reality. So far, this mindset has helped us achieve some incredible things. Let’s build new systems, challenge the status quo, and design the world we want to live in. We believe the work you do here will be the best work of your life.

Wherever you are in your career exploration, Amazon likely has an opportunity for you. Our research scientists and engineers shape the future of natural language understanding with Alexa. Fulfillment center associates around the globe send customer orders from our warehouses to doorsteps. Product managers set feature requirements, strategy, and marketing messages for brand new customer experiences. And as we grow, we’ll add jobs that haven’t been invented yet.

It’s Always Day 1

At Amazon, it’s always “Day 1.” Now, what does this mean and why does it matter? It means that our approach remains the same as it was on Amazon’s very first day – to make smart, fast decisions, stay nimble, invent, and stay focused on delighting our customers. In our 2016 shareholder letter, Amazon CEO Jeff Bezos shared his thoughts on how to keep up a Day 1 company mindset. “Staying in Day 1 requires you to experiment patiently, accept failures, plant seeds, protect saplings, and double down when you see customer delight,” he wrote. “A customer-obsessed culture best creates the conditions where all of that can happen.” You can read the full letter here

Our Leadership Principles

Our Leadership Principles help us keep a Day 1 mentality. They aren’t just a pretty inspirational wall hanging. Amazonians use them, every day, whether they’re discussing ideas for new projects, deciding on the best solution for a customer’s problem, or interviewing candidates. To read through our Leadership Principles from Customer Obsession to Bias for Action, visit https://www.amazon.jobs/principles

Company Size

10,000 employees or more

Industry

Retail

Founded

1994

Website

http://Amazon.com/militaryroles

Qualifications

We are looking for smart and analytical people, who are passionate about operations, to join the Operations team at Amazon India
Ideal candidates for this program are expected to leverage their strong analytical skills, communication, and think big
3+ years of employee and performance management experience
Bachelor's degree or equivalent
Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays

Responsibilities

Act as the custodian of the processes & SOPs for the allotted program and consistently challenge and innovate to improvise the existing ones
Provide out of the box solutions for to enhance quality standards, reduce waste, and eliminate unnecessary work
Primarily responsible for coordinating with cross-functional teams and vendors to deliver customer orders through the last mile network
Responsible for in-bound, outbound, delivery, returns and forward leg pick-ups, capacity utilization , network optimization & contingency planning
Ensure high all around performance in quality and customer experience through our last-mile delivery and pick-up operations
Liaise with training teams to develop and update training materials on an ongoing basis to incorporate the latest relevant content for transition to a problem-solving culture
Ensure new processes are communicated to relevant stakeholders and implemented in a timely manner and are standardized across locations
Perform continuous process evaluation to ensure sustainment
Ensure a data driven approach to solve problems and to develop solutions to reduce losses and optimize operational cost
Developing standard operating procedures
Direct accountability for setting and meeting operational goals, strategic planning and forecasting
Leading process improvements
Product managers set feature requirements, strategy, and marketing messages for brand new customer experiences

Channel Relationship Manager, AMZL (Last Mile) - West

Job Type