Benefits Technical Writer, Benefits Experience Technology Job at Amazon in Seatt

Benefits Technical Writer, Benefits Experience Technology

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Benefits Experience & Technology (BXT) is on a mission to revolutionize the employee benefits experience. We’re seeking a customer-obsessed Benefits Technical Writer to join us in building unparalleled solutions that support the benefits enrollment process.

BXT designs, deploys, and manages benefits on behalf of 1.5+ million Amazonians and their families worldwide. We’re investing in solutions that make it easier than ever for employees to navigate their benefits, get the support they need, and lead healthier lives. The Benefits EnEx (Enrollment Experience) team manages all the technology related to enrolling and managing your benefit selections.

In this role, you play a pivotal part in shaping the user enrollment experience through the written content that guides employees as they discover and enroll in their benefits. Working alongside product, UX, and software developers, you will craft intuitive, user-focused content that helps employees navigate the product, understand their available options, take necessary actions, and resolve issues. As a partner with Product and UX, you bring along design thinking to craft content for customer enablement. Whether writing long or short form content, our customers’ time and attention span is limited; therefore you understand the importance of every single word. You will also own content utilized within enrollment communication channels such as email, marketing materials for Open Enrollment (OE) or internally published articles related to OE.

You will own the development and maintenance of comprehensive style guides, ensuring a seamless and consistent experience end-to-end. Additionally, you will conduct user research and A/B testing to continuously refine the written content and optimize the overall user experience.

The ideal candidate has a passion for words, an unwavering attention to detail, and a deep commitment to enhancing the user journey. You understand how content unfolds as a customer moves through an experience and connects to their needs at every step. You tirelessly work to understand how customers think and speak to identify language that is both useful and natural. You excel at distilling complex information into clear, concise copy. As a strategic thinker, you’re able to balance the needs of the business with the needs of the end-user, always advocating for solutions that put the customer first.

Responsibilities

Write and edit compelling UX copy for new benefits features, including product descriptions, regulatory notifications, navigation, and tooltips

Anticipate user needs to craft concise, actionable copy for complex concepts and desired actions

Ensure all product content aligns with brand, legal, and accessibility requirements

Collaborate closely with product and UX teams to align content across the user experience

Conduct user research and content testing to inform and improve your writing

Develop and maintain comprehensive copywriting guidelines and style guides

Leverage data and user feedback to guide impactful content recommendations

Influence product strategy through thoughtful discussions with key stakeholders

Continuously optimize content based on user feedback and performance metrics

Establish and maintain a tone of voice aligned with the Amazon brand, tailored to employees

Basic Qualifications

5+ years of technical writing in a relevant field experience

Experience with content management systems (CMS), Basic HTML, Microsoft Word, and Microsoft Excel

Experience communicating technical concepts and processes using clear, simple language and visuals

Experience delivering content publication plans or managing multiple projects

Experience in content creation or copy editing, including online publishing

Preferred Qualifications

Bachelor's degree or equivalent in Journalism, Communications, English, Technical Writing, or a related field

Experience in creating UX for brand new products

Experience with UI design for complex workflows and for end users

Knowledge of user experience principles and techniques

Experience with U.S. benefits programs and benefits administration management, U.S. benefits compliance and regulations including but not limited to ERISA, HIPAA, COBRA, and ACA

Equal Opportunity Employment

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Compensation

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $115,600/year in our lowest geographic market up to $191,100/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.

Job ID: A3139744

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