Description

Summary

The Digital Product Manager leads a cross functional team in defining the vision of a strategic initiative, initiatives are broken down to defined EPICs and features. This position collaborates with business segment product leaders and UX leads to define MVPs. Engages Legal, Risk and Compliance to obtain approval on all features, participates in architecture and UX wire reviews to ensure features are properly defined and approved for execution. Is responsible for leading a strategic initiative and mentors junior level colleagues as necessary.

Duties And Responsibilities

Identify business challenges and opportunities for improvement using data analytics, as well as customer/colleague feedback and pain points.
Understand complex processes and systems in-depth for those transactions/experiences for which you are responsible.
Conduct industry benchmarking and experience comparison with other banks and fintech capabilities.
Define EPIC and MVPs for a given initiative.
Understand how the features map to delivering business objectives and key results (OKR’s).
Lead in feature definition and acceptance criteria.
Partner with colleagues across Huntington to develop a hypothesis about the root cause and collaborate on the enhancement roadmap.
Lead discussions in partnership with Solution Architects and UX leads.
Work with Legal, Risk and Compliance for approval on features.
Work with agile teams to iterate and build; focus on prioritizing the business value from different pieces of the work.
Improve speed to market for those features that will drive the most value to the company.
Work with external vendors when appropriate.
Partner with implementation teams to roll out initiatives flawlessly for customers and colleagues.
Measure performance against expectations; revisit analysis and strategy to modify approach when a variance is recognized.
Mentor junior level colleagues as necessary.
Perform other duties and assigned.

Basic Qualifications

Bachelor's degree
4+ years of Online/Mobile Digital Experience or Agile Project Delivery Experience

Preferred Qualifications

Digital product management or delivery experience in e-commerce, digital messaging, identity and access management, digital money movement, or customer self-service
Experience in creating re-designed Consumer or Business and Commercial Banking customer experiences
Forward-thinking and able to extrapolate learnings and industry trends to build a roadmap for the future
Ability to translate business needs to technology teams
Experience with desktop and mobile web, mobile apps, and alerts
User-centered design and usability expertise
Self-starter who develops plans and is committed to hitting delivery dates
Strong analytical skills and familiarity with the Software Delivery Lifecycle
Must have excellent written and verbal (face-to-face and phone) communication skills including professional grammar and demeanor
Ability to develop working relationships with individuals at all levels of an organization
Strong organizational skills and attention to detail

Exempt Status: (Yes = not eligible for overtime pay) (No = eligible for overtime pay)

Yes

Workplace Type

Office

Our Approach to Office Workplace Type

Certain positions outside our branch network may be eligible for a flexible work arrangement. We’re combining the best of both worlds: in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team.

Huntington is an Equal Opportunity Employer.

Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details.

Note to Agency Recruiters: Huntington Bank will not pay a fee for any placement resulting from the receipt of an unsolicited resume. All unsolicited resumes sent to any Huntington Bank colleagues, directly or indirectly, will be considered Huntington Bank property. Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration.

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Digital Product Manager - Columbus, OH