Digital Learning Adviser

QA Ltd is one of the largest learning services organizations in the UK, developing skills and capabilities for everyone from apprentices to business leaders. The Digital Learning Adviser will provide support and guidance to learners, ensuring a positive experience and meeting team KPIs.

Responsibilities

• Deliver engaging Programme Launch sessions to groups of learners and feedback on Day 1 Learning Submissions, ensuring they meet the required criteria.
• Work with and support the team of Digital Learning Consultants, other DLA’s (where appropriate) and Learning Specialists to ensure learners receive feedback on submissions and responses to queries within SLA.
• Be available on Zendesk online chat during working hours and provide prompt responses to learner queries.
• Monitor the Digital Apprenticeships mailbox and respond to any queries relating to your programme area.
• Professionally engage with both employers and learners to update on progress and plan for realistic progression.
• Deal with customer questions and complaints in line with Company policy where appropriate.

Skills

• Excellent verbal and written communication skills
• Ability to engage and motivate learners remotely
• Self-motivated with a customer centric focus
• Strong planning and organising skills
• Ability to solve problems using experience and knowledge to overcome barriers
• Desire to learn and develop

Benefits

• Pension
• Group income protection
• Life assurance
• Annual pay review
• Access to our employee discounts benefit hub with hundreds of deals and savings on goods and experiences
• Season ticket loan
• Tech scheme
• Employee referral scheme

Company Overview

• Learn. To Change. At QA, we believe the future belongs to organisations that can learn, master, and apply new skills at pace and scale. It was founded in 1985, and is headquartered in Slough, Buckinghamshire, GBR, with a workforce of 1001-5000 employees. Its website is http://www.qa.com.