Customer and E-Commerce Support Specialist

We are a Canadian Distributor of Candy, Games, and Trending Items, and our fantastic team is growing! We are looking for a dynamic individual to join us.

You are a versatile and organized individual who can handle various responsibilities related to monitoring e-store orders, processing online orders, assisting customers, updating website content, managing inventory, invoicing and A/R.

Responsibilities

• Monitor E-store Orders:
• Ensure timely processing and fulfillment of orders in the ERP application.
• Customer Support:
• Assist customers with logon issues and provide excellent customer service.
• Engage with customers through various channels, including social media, to address inquiries about products.
• Website Management:
• Update and maintain product listings on the website.
• Create and manage website images and product content.
• Maintain product web status based on inventory availability.
• Email Campaigns:
• Assist with the execution of email campaigns, including content design.
• Work on creating engaging email campaigns to promote products.
• Invoicing and Returns:
• Generate invoices for shipped orders.
• Manage customer returns and credits efficiently.
• Account Receivables:
• Handle customer credit card information and authorizations.
• Manage accounts receivables in a timely manner.
• Sales Support:
• Act as a backup for the Sales Administrator position when needed.

Qualifications

• Education in Business, Marketing, or Supply Chain Management.
• Proficient in Adobe Photoshop or other graphic/image editors.
• Customer service or retail experience is preferred.
• General proficiency in Microsoft Office.
• E-commerce software experience is an asset.

Job Types: Full-time, Part-time

Pay: $20.00-$22.00 per hour

Additional pay

• Overtime pay

Benefits

• Casual dress
• Company events
• Dental care
• Discounted or free food
• Extended health care
• On-site parking
• Paid time off
• Store discount
• Vision care

Schedule

• 8 hour shift

Ability to commute/relocate

• Port Coquitlam, BC: reliably commute or plan to relocate before starting work (required)

Education

• DCS / DEC (preferred)

Experience

• Customer service: 1 year (preferred)
• B2B: 1 year (preferred)

Work Location: In person