Digital Banking Application Support Specialist

Job Description

We’re looking for a remote Digital Banking Application Support Specialist to deliver exceptional technical support and innovative solutions for our clients. In this role, you’ll work in a deep technical environment, troubleshoot complex issues, and collaborate with internal and external teams to ensure seamless digital banking experiences. If you thrive in a fast-paced setting and enjoy solving challenging problems, this is the role for you.

What You’ll Do

• Provide expert support during standard business hours 8:00am-5:00pm Eastern or Central Time.
• Must be available for an on-call rotation, including nights, weekends, and holidays.
• Investigate and resolve technical issues across multiple product areas with minimal assistance.
• Analyze logs and tracing to identify root causes and design effective solutions.
• Document investigation details clearly and concisely for internal and client use.
• Recreate issues as needed and ensure all relevant details are captured.
• Research problems with no known solutions and develop innovative resolutions.
• Communicate effectively with clients and internal teams, translating technical details into clear language.

Skills & Qualifications

• Strong analytical, problem-solving, and decision-making abilities.
• Ability to thrive in a fast-paced environment and prioritize tasks effectively.
• Excellent written and verbal communication skills.
• Experience creating clear documentation and process flowcharts.
• Bachelor’s or Associate degree, relevant certifications, or equivalent experience preferred.
• Working knowledge of SQL and ability to perform independent research.
• Familiarity with Salesforce, CRM platforms, or ticketing systems is a plus.

Experience

• 2–4 years in customer support roles, ideally in banking or financial services.
• Familiarity with digital banking applications and technical troubleshooting.

Success Measures

• Resolution Efficiency: Timely and accurate resolution of client issues.
• Customer Satisfaction: Positive feedback and improved client experience.
• Process Improvement: Documented enhancements to workflows and training materials.
• Technical Expertise: Demonstrated ability to handle complex issues independently.

As a forward-thinking software provider, Computer Services, Inc. (CSI) helps community and regional financial institutions solve their customers’ needs through open and flexible technologies. In addition to its award-winning core banking platform, these include the latest in lending, digital banking, payments, financial crime prevention and cybersecurity. Building on its 60-year track record of personalized service, CSI is shaping the future of banking and empowering its customers to rival their competition. For more information about CSI, visit www.csiweb.com

CSI provides rewarding and challenging career opportunities for our employees. When determining your pay, we consider various factors such as your skills, qualifications, experience and location. Along with a competitive salary, this position includes eligibility for incentive awards based on both individual and business performance. We also offer a comprehensive range of benefits. To learn more about our benefits, visit: Benefits Summary

CSI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, physical and mental disability, marital status, veteran status, or any other characteristic protected by applicable law. If you need an accommodation during the recruitment process, please email us at [email protected] and we will work with you to meet your accessibility needs.

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Visa Sponsorship: We are unable to offer visa sponsorship for this position. Applicants must be authorized to work in the United States without the need for sponsorship now or in the future.