Digital Transformation Manager

Access Medical Labs is one of the largest specialty diagnostic labs in the country, using 50% less blood and delivering next-day results. We offer a comprehensive test menu?from routine panels to advanced biomarkers?across blood, saliva, and urine, performing over 1,000 tests under one roof. Our ultra-automated facilities, spanning over 55,000 sq. ft., are powered by the most cutting-edge diagnostic technology and innovative lab logistics available.

Since 2003, we?ve been committed to delivering a truly exceptional client experience backed by precise and reliable testing. Every innovation we pursue is driven by one purpose: making personalized medicine more practical and accessible.

Company culture is the foundation of Access Medical Laboratories. We continue to attract mission-driven and goal-oriented professionals to our organization, where each individual and team is recognized for their accomplishments. We place a significant amount of value on teamwork and mentorship, enabling each individual to consistently grow and develop. At Access, each team member has a sense of belonging, family, and community. We enjoy coming to work every day in an environment where people feel empowered, understanding that each team member plays a significant role in providing peace of mind to patients nationally.

Job Summary

The Digital Transformation Manager will lead the company?s efforts to digitize processes, implement automation, and modernize workflows across Access Medical Labs. This role combines strategic vision with hands-on execution, partnering with stakeholders to drive digital initiatives that optimize operations, improve efficiency, reduce errors, and support business growth.

Job Responsibilities

• Assess current business processes and systems to identify opportunities for digital transformation and automation.
• Develop and implement a roadmap for digital initiatives, including workflow tools, low-code platforms, and integrations.
• Lead cross-functional teams to deliver digital projects (process automation, system deployment, process redesign).
• Collaborate with department heads (lab operations, finance, HR, etc.) to align digital solutions with business needs.
• Define metrics and KPIs to measure the success of digital transformation efforts and monitor progress over time.
• Oversee change management, including training, communication, and adoption of new systems.
• Document business processes and technical requirements, and maintain up-to-date SOPs and training materials.
• Evaluate and select new digital tools/vendors, ensuring scalability and ROI.
• Provide thought leadership on digital trends, best practices, and emerging technologies in clinical/lab environments.

Qualifications & Skills

• Bachelor?s degree in Business, Information Systems, Computer Science, or a related field. Master?s degree preferred.
• 3?5 years of experience leading digital transformation, process automation, or systems implementation in an operational environment.
• Strong understanding of business process mapping, digital tools (e.g., low-code platforms, BPM tools), and software development lifecycle.
• Proven project management skills and ability to manage multiple initiatives.
• Excellent communication and stakeholder management skills.
• Analytical mindset with experience setting KPIs and measuring digital project outcomes.
• Experience with change management, training, and adoption of new systems.