POSITION OVERVIEW

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.

As an M&A Operational Transformation Manager, you will own the end-to-end integration lifecycle—from pre-acquisition planning through Day 1 readiness and full-cycle delivery. You’ll define, negotiate, and manage the Transaction Service Agreement, set up a strategic integration roadmap, and spearhead execution across functions. Experience from a top advisory firm (Big 4, strategy boutiques, or M&A specialist shops) is a strong plus. Compensation is competitive and commensurate with experience.

Why This Role MattersThis role sits at the intersection of strategy, operations, and execution. You will be a key player in translating the deal thesis into real-world outcomes, ensuring that our acquisitions deliver the intended value—seamlessly, quickly, and measurably.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

POSITION RESPONSIBILITIES

Pre-Acquisition & Deal Planning

Develop integration strategy and define the value creation roadmap.
Lead the drafting and negotiation of the Transaction Service Agreement (TSA), ensuring scope, exit strategy, and service levels are aligned.
Conduct due diligence on business operations, systems, culture, and people-related risks.
Build integration models, scenarios, and playbooks that anticipate operational impacts.

Day 1 and Operational Readiness

Drive Day 1 planning across functions to ensure seamless continuity and minimal disruption.
Create readiness checklists, identify interdependencies, and proactively mitigate integration risks.
Manage logistics, communications, and onboarding between legacy and acquiring organizations.

Post-Close Integration & Transformation Execution

Lead Integration Management Office (IMO) activities, tracking progress across workstreams.
Manage the execution of integration plans across HR, Finance, IT, Operations, and other functional areas.
Track synergy realization and ROI metrics; update leadership on status and risks.
Implement change management strategies to align teams and cultures.

Governance & Communication

Serve as the central point of contact for integration communication and reporting.
Support executive steering committees with progress updates, issue tracking, and decision support.
Coordinate with internal and external stakeholders to ensure alignment and escalation handling.

Leadership & Capability Building

Mobilize cross-functional teams and manage through influence, ambiguity, and complexity.
Share integration best practices and support the development of future M&A integration capabilities.
Provide coaching and guidance to junior staff and functional leaders involved in the integration.

STANDARD QUALIFICATIONS

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

Required

Bachelor’s degree in Business, Finance, or a related field; MBA preferred.
5+ years of experience in M&A integration, corporate transformation, or transaction execution.
Demonstrated experience with TSAs, Day 1 execution, and full-cycle post-close integration.
Background in a top-tier advisory firm (Big Four, consulting boutiques, or M&A-focused groups) preferred.
Strong program and project management skills; PMP or Lean Six Sigma a plus.
Proven ability to lead cross-functional teams and manage complex projects.
Excellent communication, interpersonal, and stakeholder management skills.
Business acumen including synergy modeling, financial understanding, and ROI tracking.
Ability to work under pressure, manage multiple priorities, and navigate ambiguity.

Preferred

*

Experience in cross-border or global M&A integrations.

Familiarity with carve-outs, divestitures, and IPO readiness.
Functional depth in HR, Finance, IT systems, or operational excellence.
Legal or compliance exposure related to TSAs or regulatory filing requirements.

CONDITIONS

All MCI Locations

Must be authorized to work in the country where the job is based.

Subject to the program and location of the position

Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
Must be willing to submit to drug screening. Job offers are contingent on drug screening results. (Does not apply in Canada)

PHYSICAL REQUIREMENTS

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

COMPENSATION, BENEFITS, INCENTIVES, AND REWARDS

WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?

At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

What You Can Expect from MCI:We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy:

Paid Time Off: Earn PTO and paid holidays to take the time you need.
Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations—and sometimes even cars!
Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 90 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.
Retirement Savings: Secure your future with retirement savings programs, where available.
Disability Insurance: Short- and long-term disability coverage is available to help protect you during unexpected challenges.
Life Insurance: Access life insurance options to safeguard your loved ones.
Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.
Paid Training: Learn new skills while earning a paycheck.
Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement.
Casual Dress Code: Be comfortable while you work.

Compensation & Benefits that Fit Your LifeMCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued.

If you’re ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today!

DIVERSITY AND EQUALITY

At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect. All employees share in the responsibility for fulfilling MCI's commitment to a diverse and equal opportunity work environment.

MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements.

MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, it is the policy of MCI to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.

REASONABLE ACCOMMODATION

Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.

ABOUT MCI (PARENT COMPANY)

MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services.

In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa’s Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI’s subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines.

Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.

DISCLAIMER

The purpose of the above job description is to provide potential candidates with a general overview of the role. It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based upon your performance of the tasks listed in this job description.

The employer has the right to revise this job description at any time. This job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.

Qualifications

Experience from a top advisory firm (Big 4, strategy boutiques, or M&A specialist shops) is a strong plus
5+ years of experience in M&A integration, corporate transformation, or transaction execution
Demonstrated experience with TSAs, Day 1 execution, and full-cycle post-close integration
Proven ability to lead cross-functional teams and manage complex projects
Excellent communication, interpersonal, and stakeholder management skills
Business acumen including synergy modeling, financial understanding, and ROI tracking
Ability to work under pressure, manage multiple priorities, and navigate ambiguity
Experience in cross-border or global M&A integrations
Familiarity with carve-outs, divestitures, and IPO readiness
Legal or compliance exposure related to TSAs or regulatory filing requirements
Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint
Must be willing to submit to drug screening
The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds

Benefits

COMPENSATION, BENEFITS, INCENTIVES, AND REWARDS
Our compensation and benefits packages are designed to be competitive and to grow with you over time
Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members
What You Can Expect from MCI:We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck
Paid Time Off: Earn PTO and paid holidays to take the time you need
Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations—and sometimes even cars!
Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 90 days of employment, and all employees have access to MEC medical plans after just 30 days
Benefit options vary by location
Retirement Savings: Secure your future with retirement savings programs, where available
Disability Insurance: Short- and long-term disability coverage is available to help protect you during unexpected challenges
Life Insurance: Access life insurance options to safeguard your loved ones
Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities
Paid Training: Learn new skills while earning a paycheck
Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement
Casual Dress Code: Be comfortable while you work
Compensation & Benefits that Fit Your LifeMCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations
While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued

Responsibilities

As an M&A Operational Transformation Manager, you will own the end-to-end integration lifecycle—from pre-acquisition planning through Day 1 readiness and full-cycle delivery
You’ll define, negotiate, and manage the Transaction Service Agreement, set up a strategic integration roadmap, and spearhead execution across functions
You will be a key player in translating the deal thesis into real-world outcomes, ensuring that our acquisitions deliver the intended value—seamlessly, quickly, and measurably
Develop integration strategy and define the value creation roadmap
Lead the drafting and negotiation of the Transaction Service Agreement (TSA), ensuring scope, exit strategy, and service levels are aligned
Conduct due diligence on business operations, systems, culture, and people-related risks
Build integration models, scenarios, and playbooks that anticipate operational impacts
Day 1 and Operational Readiness
Drive Day 1 planning across functions to ensure seamless continuity and minimal disruption
Create readiness checklists, identify interdependencies, and proactively mitigate integration risks
Manage logistics, communications, and onboarding between legacy and acquiring organizations
Post-Close Integration & Transformation Execution
Lead Integration Management Office (IMO) activities, tracking progress across workstreams
Manage the execution of integration plans across HR, Finance, IT, Operations, and other functional areas
Track synergy realization and ROI metrics; update leadership on status and risks
Implement change management strategies to align teams and cultures
Governance & Communication
Serve as the central point of contact for integration communication and reporting
Support executive steering committees with progress updates, issue tracking, and decision support
Coordinate with internal and external stakeholders to ensure alignment and escalation handling
Leadership & Capability Building
Mobilize cross-functional teams and manage through influence, ambiguity, and complexity
Share integration best practices and support the development of future M&A integration capabilities
Provide coaching and guidance to junior staff and functional leaders involved in the integration
Functional depth in HR, Finance, IT systems, or operational excellence
This job operates in a professional office environment
While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset
The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer

M&A Operational Transformation Manager

Job Type