About Ultimate Tools

Ultimate Tools is Canada’s go-to destination for high-performance woodworking tools, machinery, and accessories. We’re a specialty retail environment serving professionals and serious hobbyists who value precision, quality, and expert support. With a curated selection and a hands-on approach, we help our customers elevate their craft—online and in-store.

The Operations & E-Commerce Coordinator is responsible for keeping our back-end systems running smoothly and ensuring a seamless customer experience from order to delivery. This role bridges operations, fulfillment, and ecommerce—managing web orders, overseeing inventory accuracy, and supporting cross-departmental flow. This is a key position that touches nearly every part of the business.

You’ll manage incoming and outgoing inventory, oversee system accuracy in platforms like NetSuite, Shopify, and collaborate closely with the shipping and sales teams. If you’re detail-oriented, system-savvy, and thrive in a fast-paced, high-responsibility environment, this is the role for you.

Key Responsibilities

Your day-to-day duties may include

Manage the full lifecycle of web orders, from drafting to packing and shipping
Monitor fulfillment timelines and resolve backorders or delays with proactive communication
Track inventory levels across systems (NetSuite, Shopify, ShipStation) and ensure accuracy
Troubleshoot inventory discrepancies and system sync errors between platforms
Coordinate incoming shipments with the receiving team to ensure prompt processing
Update and maintain accurate product listings and pricing in NetSuite/Shopify
Communicate low stock or missing items to procurement for timely reordering
Work with couriers and vendors to track shipments and resolve delivery issues
Respond to customer inquiries via phone and email regarding online orders, delivery timelines, and backorders
Assist in building and maintaining SOPs for fulfillment, inventory, and operations
Support the operations team with audits, reporting, and identifying process improvements
Collaborate with marketing and retail teams to align inventory with promotions or new product launches

Qualifications & Requirements

To succeed in this role, you should be able to

Navigate software systems like NetSuite, Shopify, and ShipStation with confidence
Work with Excel, order management tools, and inventory software daily
Communicate clearly and professionally with both customers and internal teams
Stay organized and detail-focused while handling multiple priorities
Identify and resolve problems independently and efficiently
Lift up to 50 lbs and assist with shipping/receiving tasks as needed
Work proactively across departments to support operational flow
Prior experience in ecommerce, fulfillment, inventory, or operations is preferred
Knowledge of woodworking tools or hardware is an asset

If you are passionate about e-commerce and woodworking tools, we invite you to apply today and help us elevate Ultimate Tools' online presence!

Job Type: Full-time

Pay: $52,000.00-$62,400.00 per year

Benefits

Casual dress
Dental care
Extended health care
On-site parking
Paid time off
Vision care

Schedule

Monday to Friday
Weekends as needed

Work Location: In person