The Planet Group is looking for an eCommerce Operations Manager to join our client, one of the world's leading lift truck manufacturers.

Location: On-site 5 days a week in New Bremen, Ohio

Manage the day-to-day activities needed to support the eCommerce program, with a specific focus on revenue growth, repeat purchases, customer retention and new customer acquisition.
Support the implementation of new functionality for the eCommerce platform, including scope definition and execution, process and procedure development, change management plans, and customer testing and communication.
Perform the day-to-day monitoring of eCommerce activity.
Provide operational and eCommerce order support to the Retail network.
Update and maintain business process flows including step by step user guides and training documentation supporting all order processing.
Maintain a strong understanding of customer journey, profiles, competitive landscape and needs to identify business process improvements.
Provide recommendations to improve the online experience and ease of doing business on eCommerce sites.
Collaborate cross functionally to develop strategies to help optimize the online buying experience.
Leverage analytics, web tools and voice of customer research to support ongoing changes to improve the customer experience.
Develop and maintain key performance indicators (KPIs) to measure performance all initiatives and report results to stakeholders.
Recommend new ways to promote and grow online sales.

Bachelor degree in Business, eCommerce, Marketing or related field is required, along with at least 5 years of experience.
Experience in developing and leading eCommerce programs.
Understanding of how content, design, and user interface work together to create an optimal user experience.
Strong understanding of online marketing strategies.
Fluent in development optimization techniques to deliver the best user experiences in the most technically efficient manner.
Knowledge of eCommerce processes and best practices.
Ability to prioritize projects, work within short time frames, and meet deadlines.
Proactive, flexible self-starter with strong interpersonal and team building skills.

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Bachelor degree in Business, eCommerce, Marketing or related field is required, along with at least 5 years of experience
Experience in developing and leading eCommerce programs
Understanding of how content, design, and user interface work together to create an optimal user experience
Strong understanding of online marketing strategies
Fluent in development optimization techniques to deliver the best user experiences in the most technically efficient manner
Knowledge of eCommerce processes and best practices
Ability to prioritize projects, work within short time frames, and meet deadlines
Proactive, flexible self-starter with strong interpersonal and team building skills

eCommerce Operations Manager Responsibilities:
Manage the day-to-day activities needed to support the eCommerce program, with a specific focus on revenue growth, repeat purchases, customer retention and new customer acquisition
Support the implementation of new functionality for the eCommerce platform, including scope definition and execution, process and procedure development, change management plans, and customer testing and communication
Perform the day-to-day monitoring of eCommerce activity
Provide operational and eCommerce order support to the Retail network
Update and maintain business process flows including step by step user guides and training documentation supporting all order processing
Maintain a strong understanding of customer journey, profiles, competitive landscape and needs to identify business process improvements
Provide recommendations to improve the online experience and ease of doing business on eCommerce sites
Collaborate cross functionally to develop strategies to help optimize the online buying experience
Leverage analytics, web tools and voice of customer research to support ongoing changes to improve the customer experience
Develop and maintain key performance indicators (KPIs) to measure performance all initiatives and report results to stakeholders
Recommend new ways to promote and grow online sales

eCommerce Operations Manager

Job Type