GENERAL DESCRIPTION

Senior Program Managers are strategic leaders responsible for overseeing and guiding the execution of complex, cross-functional programs that align with enterprise-level business priorities. They are accountable for delivering value across multiple interconnected projects, ensuring that business outcomes—not just project outputs—are achieved.

Senior Program Managers play a critical role in shaping program strategy, influencing enterprise stakeholders, and ensuring that resources and teams are aligned across a portfolio of initiatives. With a focus on long-term planning, they help establish repeatable practices that drive business transformation and scalability. They frequently serve as change leaders, balancing strategy with execution and guiding teams through organizational ambiguity, technical complexity, and enterprise-level dependencies.

Success in this role is measured by the ability to consistently deliver high-impact outcomes across programs, establish stakeholder trust, and foster a culture of operational excellence and continuous improvement.

RESPONSIBILITIES

Technical Responsibilities

Leads and oversees large-scale, enterprise-wide programs focused on system implementation and stabilization, ensuring alignment with strategic business goals across matrixed functions and divisions.
Defines and governs program execution strategies, integrating timelines, budgets, and resource plans to ensure seamless delivery of stable, scalable solutions.
Drives cross-functional collaboration across technical, operational, and business teams, serving as a strategic advisor to senior leadership on integration dependencies, stabilization risks, and resource alignment.
Provides oversight and mentorship to project managers and workstream leads, ensuring consistent delivery practices and effective escalation management across complex system landscapes.
Develops and enforces program-level risk and issue management frameworks, with a focus on identifying and mitigating risks related to system performance, data integrity, and operational continuity.
Coordinates enterprise-wide resource planning, ensuring the right technical and functional expertise is applied to support system implementation and post-launch stabilization.
Leverages deep systems knowledge to identify root causes of instability, recommend architectural improvements, and drive systemic enhancements to business processes and technology platforms.
Establishes and maintains program dashboards and performance metrics that provide visibility into implementation progress, system health, and business impact.
Leads governance forums and steering committees, facilitating timely decision-making and alignment across diverse stakeholder groups in a matrixed environment.
Develops and executes strategic communication and change management plans to support adoption, minimize disruption, and ensure long-term system sustainability.

Functional Responsibilities

Build and sustain trust-based relationships across business units, technical teams, and executive leadership to align priorities and enable timely, informed decision-making in complex, matrixed environments.
Navigates organizational ambiguity and change with emotional intelligence, fostering collaboration, managing conflict, and maintaining program momentum through periods of uncertainty.
Champions enterprise-wide transformation by aligning system implementation and stabilization efforts with long-term business outcomes, even amid shifting priorities.
Cultivates and empowers high-performing, cross-functional teams by recognizing talent, fostering accountability, and ensuring alignment with program goals throughout the implementation lifecycle.
Leads through influence, not authority—driving clarity, confidence, and purpose across diverse stakeholder groups and technical domains.
Establishes continuous feedback loops with end users and stakeholders to refine scope, enhance usability, and drive adoption of integrated solutions.
Connects tactical execution to strategic enterprise goals, continuously evaluating and adjusting program priorities to maintain alignment and maximize impact.
Keeps customer and business value at the core of all decisions, ensuring that system implementations are sustainable, scalable, and aligned with user needs.
Applies sound judgment in balancing competing demands, making timely, data-informed decisions that support both short-term delivery and long-term stability.
Embodies a growth mindset by embracing change, evolving delivery practices, and fostering a culture of learning and adaptability across teams.

QUALIFICATIONS

BS or equivalent
Must have 10+ years of work experience in at least one discipline (Finance, Procurement, IT, R&D, Ops, Customer Care, etc.)
PMP or equivalent preferred
Program level support of ERP/PLM deployments strongly preferred.
Lean / Six Sigma Belt certification or direct process and technology project management experience preferred.
Must possess excellent communication, strategic thinking, analytical and negotiation skills.
Must be able to break down silos across the workforce and deliver on a collaborative approach to transformational projects.
Basic skills - Time management, project management, inter-personal, reports and budget, stress management, people management, conflict management, customer service, Windows, advanced computer, statistics, financial systems, ISO9000, FDA regulation, organization structure, and office equipment.
Expected to manage complex or demanding situations as appropriate.
Must possess excellent communication, strategic thinking, analytical and negotiation skills.
Ability to multitask and prioritize simultaneous assignments.

PHYSICAL/SAFETY REQUIREMENTS

Meets cognitive demands to include visual discrimination/memory, auditory discrimination/memory reading ability, independent decision making and retention of specific knowledge.
May be exposed to loud noises.
Requires use of safety glasses in designated areas.
Coordination of eye, hand, and/or foot movement with an ability to grasp by hand and meet cognitive demands to include visual and auditory discrimination/memory, reading ability, and memory retention ability.
Closed toe/heel shoes must be worn on the production floor; safety shoes are recommended.

MENTAL REQUIREMENTS

Exercise discretion and independence when applying professional expertise.
Must be able to manage time, projects, stress, and conflict.
Must possess strong interpersonal skills including written and oral communication.
Must be able to bring tasks through to completion with minimal supervision.
Must have the ability to prioritize work and keep detailed and confidential records.
Must be able to communicate / present to large groups of people.

Qualifications

BS or equivalent
Must have 10+ years of work experience in at least one discipline (Finance, Procurement, IT, R&D, Ops, Customer Care, etc.)
Must possess excellent communication, strategic thinking, analytical and negotiation skills
Must be able to break down silos across the workforce and deliver on a collaborative approach to transformational projects
Basic skills - Time management, project management, inter-personal, reports and budget, stress management, people management, conflict management, customer service, Windows, advanced computer, statistics, financial systems, ISO9000, FDA regulation, organization structure, and office equipment
Expected to manage complex or demanding situations as appropriate
Must possess excellent communication, strategic thinking, analytical and negotiation skills
Ability to multitask and prioritize simultaneous assignments
Meets cognitive demands to include visual discrimination/memory, auditory discrimination/memory reading ability, independent decision making and retention of specific knowledge
May be exposed to loud noises
Requires use of safety glasses in designated areas
Coordination of eye, hand, and/or foot movement with an ability to grasp by hand and meet cognitive demands to include visual and auditory discrimination/memory, reading ability, and memory retention ability
Closed toe/heel shoes must be worn on the production floor; safety shoes are recommended
Exercise discretion and independence when applying professional expertise
Must be able to manage time, projects, stress, and conflict
Must possess strong interpersonal skills including written and oral communication
Must be able to bring tasks through to completion with minimal supervision
Must have the ability to prioritize work and keep detailed and confidential records
Must be able to communicate / present to large groups of people

Benefits

Responsibilities

Senior Program Managers are strategic leaders responsible for overseeing and guiding the execution of complex, cross-functional programs that align with enterprise-level business priorities
They are accountable for delivering value across multiple interconnected projects, ensuring that business outcomes—not just project outputs—are achieved
Senior Program Managers play a critical role in shaping program strategy, influencing enterprise stakeholders, and ensuring that resources and teams are aligned across a portfolio of initiatives
With a focus on long-term planning, they help establish repeatable practices that drive business transformation and scalability
They frequently serve as change leaders, balancing strategy with execution and guiding teams through organizational ambiguity, technical complexity, and enterprise-level dependencies
Success in this role is measured by the ability to consistently deliver high-impact outcomes across programs, establish stakeholder trust, and foster a culture of operational excellence and continuous improvement
Leads and oversees large-scale, enterprise-wide programs focused on system implementation and stabilization, ensuring alignment with strategic business goals across matrixed functions and divisions
Defines and governs program execution strategies, integrating timelines, budgets, and resource plans to ensure seamless delivery of stable, scalable solutions
Drives cross-functional collaboration across technical, operational, and business teams, serving as a strategic advisor to senior leadership on integration dependencies, stabilization risks, and resource alignment
Provides oversight and mentorship to project managers and workstream leads, ensuring consistent delivery practices and effective escalation management across complex system landscapes
Develops and enforces program-level risk and issue management frameworks, with a focus on identifying and mitigating risks related to system performance, data integrity, and operational continuity
Coordinates enterprise-wide resource planning, ensuring the right technical and functional expertise is applied to support system implementation and post-launch stabilization
Leverages deep systems knowledge to identify root causes of instability, recommend architectural improvements, and drive systemic enhancements to business processes and technology platforms
Establishes and maintains program dashboards and performance metrics that provide visibility into implementation progress, system health, and business impact
Leads governance forums and steering committees, facilitating timely decision-making and alignment across diverse stakeholder groups in a matrixed environment
Develops and executes strategic communication and change management plans to support adoption, minimize disruption, and ensure long-term system sustainability
Build and sustain trust-based relationships across business units, technical teams, and executive leadership to align priorities and enable timely, informed decision-making in complex, matrixed environments
Navigates organizational ambiguity and change with emotional intelligence, fostering collaboration, managing conflict, and maintaining program momentum through periods of uncertainty
Champions enterprise-wide transformation by aligning system implementation and stabilization efforts with long-term business outcomes, even amid shifting priorities
Cultivates and empowers high-performing, cross-functional teams by recognizing talent, fostering accountability, and ensuring alignment with program goals throughout the implementation lifecycle
Leads through influence, not authority—driving clarity, confidence, and purpose across diverse stakeholder groups and technical domains
Establishes continuous feedback loops with end users and stakeholders to refine scope, enhance usability, and drive adoption of integrated solutions
Connects tactical execution to strategic enterprise goals, continuously evaluating and adjusting program priorities to maintain alignment and maximize impact
Keeps customer and business value at the core of all decisions, ensuring that system implementations are sustainable, scalable, and aligned with user needs
Applies sound judgment in balancing competing demands, making timely, data-informed decisions that support both short-term delivery and long-term stability
Embodies a growth mindset by embracing change, evolving delivery practices, and fostering a culture of learning and adaptability across teams

Senior Program Manager, Digital Enablement & Transformation

Job Type