Job Summary

Job Description

What is the opportunity?

We are on a mission to create digital-first, consumer-grade, frictionless experiences for our employees. That’s where you come in. As Director, EXDI, you are accountable for shaping, enabling, and scaling a human-centred approach to employee experience that meets the evolving needs of our workforce and aligns with business strategy. You will be charged with leading the design and implementation of end-to-end employee journeys and experiences that are insight-driven, digitally enabled, and co-created with HR and business partners.

This opportunity combines strategic vision with hands-on leadership and works cross-functionally to deliver impactful experiences across the employee life cycle.

This role will lead our EXDI team which is a part of our broader HR Strategy & Enablement team.

What will you do?

Employee Journey Enablement

Champion a journey-led approach across HR by embedding design thinking and service design methods into how we solve complex people challenges
Provide strategic leadership and design governance across priority employee journeys – ensuring alignment with business outcomes, compliance requirements, and moments that matter to employees
Act as a trusted partner to Journey Owners, guiding them through discovery, prototyping, implementation and continuous improvement of journeys

Co-creation of the EX North Star Vision

Co-create and steward a compelling North Star vision for Employee Experience in partnership with senior HR and business leaders
Ensure the vision is rooted in employee insights, external trends, and the organization’s strategic vision
Translate the North Star into actionable priorities, roadmaps and principles that guide investments and decisions across HR

Stakeholder Alignment Across HR and Beyond

Foster strong cross-functional collaboration across, TDM&A, Talent Acquisition, HR Digital Solutions, Learning, Global Inclusion, Employer Brand, Total Rewards, Global Functions Technology, etc. to align on shared goals and integrated experiences
Act as a connector across teams, ensuring experience design is not isolated but embedded in all major HR initiatives and platforms
Influence senior stakeholders with evidence based-insights and design-led narratives that make a case for change

People Management and Team Leadership

Lead and grow a high-performing EXDI team, building capabilities in design research, service design, journey mapping, and measurement
Create a culture of curiosity, experimentation, and inclusion where team members are empowered to lead, challenge assumptions and deepen their skills
Provide clear direction and development opportunities that align with individual strengths and organizational priorities

Insight-led Decision Making

Leverage qualitative and quantitative data to inform the design an evolution of employee experiences
Build feedback loops and continuous discovery mechanisms that capture employee voice across the lifecycle
Translate insights into actionable recommendations that shape policy, process and platform decisions

Digital and Technology Integration

Partner with HR Digital Solutions and Technology to ensure employee experiences are seamlessly supported by the right tools and platforms
Advocate for user-friendly, accessible, and integrated digital experiences that reduce friction and enhance engagement
Influence technology roadmaps through the lens of employee experience

What skills and experience do you need to succeed?

Bachelor’s or graduate degree in Human Resources, Business Administration, Design, Psychology, Human Factors, Industrial Design, or comparable work experience
8+ years of experience in product/journey design or ownership, HR consulting, or HR advisory with track record of leading and delivering complex projects in an enterprise environment; experience in Employee Experience or Client Experience a plus
Ability to influence and introduce new concepts and ideas with stakeholders; comfortable challenging the status quo to build new and innovative ways forward
Comfortable working on ambiguous problems with multidisciplinary teams in a fast-paced and dynamic environment
Strong people leadership experience with proven ability to coach, provide feedback and build capability in others
Experience working in and setting up Agile practices
Great storytelling and communication skills

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

You’ll find yourself in a culture where designers feel included, valued, and heard; in a supportive environment surrounded by peers who exceed in their area of expertise.
You’ll work on solutions used across the enterprise by our employees and contribute to a company that truly values employee experience.
You’ll be part of a team that is pushing the boundaries of employee experience design as we strive to improve the journeys in the employee lifecycle.
You will work in a high-impact function that connects directly to company success and employee well-being.
You will work with leaders and decision-makers to drive cultural transformation.

Job Skills

Critical Thinking, Long Term Planning, People Management, Product Development, User Experience (UX) Design, User Experience (UX) Research

Additional Job Details

Address

RBC CENTRE, 155 WELLINGTON ST W:TORONTO

City

TORONTO

Country

Canada

Work hours/week

37.5

Employment Type

Full time

Platform

HUMAN RESOURCES & BMCC

Job Type

Regular

Pay Type

Salaried

Posted Date

2025-06-20

Application Deadline

2025-07-04

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.

Director, Employee Experience Design & Insights

Job Type