Job Description

Business Consultant & Transformation Director

In this role you will be an individual contributor supporting cross-functional operating model transformation by analyzing and driving improvements across people, process, technology, and governance. You will regularly collaborate with business leaders at all levels and their teams to analyze and assess processes and design, develop, and deploy solutions. Directors quickly become proficient on detailed and complicated subject matter to develop recommendations and requirements for business improvement. You will also evolve the tools and standards we apply to optimize our team's value proposition.

The Expertise You Have

Successful candidates will be able to demonstrate a proven track record of:

Business problem validation
Conducting process and data analysis including cost benefit analysis, modeling, process mapping, and data flows
Designing, redesigning, and improving business processes using six sigma, lean, agile, and quality management methodologies
Leading projects and delivering solutions autonomously
Influential leadership across all levels, often through effective PowerPoint presentations
Leading large-scale initiatives with multiple workstreams from concept to implementation
External consulting experience, preferred
Financial Services / Benefits Outsourcing industries experience, preferred

The Skills You Bring

7-10 years of experience delivering quantifiable value via operations transformation in large organizations
Passion for improving all aspects of our business
Strength in translating quantitative analysis into insights that support unbiased recommendations
Problem-solving that is underpinned by a keen understanding of objectives, an innovative spirit, and practicality
Options and recommendations generation via top-down structuring and value analysis
Ability to synthesize requirements for user experiences, business capabilities, and technology enablers
Curiosity to explore root causes of ambiguous business situations through supportive interviews, analytic research, and investigation
Communication that is clear and concise verbally and is impactful and easy to consume in written and visual form
Skilled facilitation of large working sessions of cross-functional team members
Accountability for outcomes that are often achieved through partnerships and influence of peers and leaders
Program leadership that often involves complex and multifaceted workstreams
Adaptability to evolving and sometimes ambiguous business challenges
Effective at navigating complexity and creating focus on what truly matters

Note: Fidelity will not provide immigration sponsorship for this position.

The Team

Fidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees.

Performance Delivery is a center of excellence, serving as an internal consultancy to aid business leaders with crafting strategy and steering the development and deployment of leading practices and solutions within Fidelity’s Workplace Investing’s (WI) Sales, Service, and Operations. We deliver value across a broad portfolio of cost and revenue improvement while focusing on risk reduction, quality improvement, customer satisfaction, associate experience, and strategic enablement. Every associate has a meaningful role adding to the team’s bench strength, standard practices, and career development. And they have fun doing it!

Certifications

Category

Consulting Support

Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office.

Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Qualifications

Successful candidates will be able to demonstrate a proven track record of:
Business problem validation
Influential leadership across all levels, often through effective PowerPoint presentations
Leading large-scale initiatives with multiple workstreams from concept to implementation
7-10 years of experience delivering quantifiable value via operations transformation in large organizations
Passion for improving all aspects of our business
Strength in translating quantitative analysis into insights that support unbiased recommendations
Problem-solving that is underpinned by a keen understanding of objectives, an innovative spirit, and practicality
Options and recommendations generation via top-down structuring and value analysis
Ability to synthesize requirements for user experiences, business capabilities, and technology enablers
Curiosity to explore root causes of ambiguous business situations through supportive interviews, analytic research, and investigation
Communication that is clear and concise verbally and is impactful and easy to consume in written and visual form
Skilled facilitation of large working sessions of cross-functional team members
Program leadership that often involves complex and multifaceted workstreams
Adaptability to evolving and sometimes ambiguous business challenges
Effective at navigating complexity and creating focus on what truly matters

Benefits

Responsibilities

In this role you will be an individual contributor supporting cross-functional operating model transformation by analyzing and driving improvements across people, process, technology, and governance
You will regularly collaborate with business leaders at all levels and their teams to analyze and assess processes and design, develop, and deploy solutions
Directors quickly become proficient on detailed and complicated subject matter to develop recommendations and requirements for business improvement
You will also evolve the tools and standards we apply to optimize our team's value proposition
Conducting process and data analysis including cost benefit analysis, modeling, process mapping, and data flows
Designing, redesigning, and improving business processes using six sigma, lean, agile, and quality management methodologies
Leading projects and delivering solutions autonomously
Accountability for outcomes that are often achieved through partnerships and influence of peers and leaders
Every associate has a meaningful role adding to the team’s bench strength, standard practices, and career development

Business Consultant & Transformation Director

Job Type