Senior Consultant – Healthcare AI and Automation

Atlanta, GA, Bridgewater, NJ, New York, NY, Quincy, MA, San Francisco, CA

About the Role

Infosys Consulting is seeking a highly skilled and experienced Senior Consultant with a strong focus on Intelligent Automation in healthcare. This leadership role requires a professional with a proven track record in healthcare business consulting, with AI and Automation, to join our expanding healthcare practice.

We’re launching the next wave of Intelligent Automation and growing our team with leaders and individuals who bring insights and best practices to help organizations in their AI enabled business transformations. We are growing rapidly, so you will have plenty of opportunity to bring your experiences, act on new ideas and hone your skill sets to keep up with the ever-growing demands of the digital landscape. Our Intelligent Automation team helps healthcare clients apply cutting edge technology and techniques to bring solutions to the payer and provider market sectors. You will lead advising our consulting practice on innovative and digital ways of working, and you will bring that same approach to the way in which we advise our healthcare clients.

Responsibilities

Senior Consultant is both a key contributor and often leads a workstream within consulting project delivery; supports offerings development, staff development, and overall success of the Healthcare practice.
Bring healthcare domain knowledge and experiences, in one or more of the following functional areas in the healthcare value chain, examples include and not limited to: end to end claims process, contact center, utilization management and prior authorization, appeals and grievances, enrollment and billing functions.
Bring healthcare sector knowledge in either payers and/or providers (health systems), as we are looking for experienced business transformation consultants across both sectors.
Work with clients to drive transformation programs enabled by intelligent automation capabilities including Robotic Process Automation (RPA), document understanding, optical character recognition (OCR), chatbots, process mining and machine learning.
Work with our clients to understand where and how Intelligent Automation can be applied, and what problems it can solve. Analyze requirements, processes, and impediments to automation.
Work with clients to develop and optimize associated intelligent automation services including Centers of Excellence (CoEs), process assessments for automation, business case development, vendor identification and selection.
Lead intelligent automation projects focused on assessing automation opportunities, building automation centers of excellence and implementing automation.
Develop intelligent automation application architecture, infrastructure requirements, and enablement.
Define the purpose, capabilities, and value in deploying IA. Work with client process leaders, technology leaders and digital teams.
Exposure to Generative AI and Agentic AI concepts, and foundational skills.
Lead definition of to-be state including creation and maintenance of PDD and SDD throughout the project lifecycle.
Create technology automation solution design at platform and architectural levels as well as information road maps and case definitions.
Help the Information Technology organization set up automation environments (installation, monitors and controls.) and define the infrastructure requirements to implement automation solutions.
Lead proposal development and pursuits for multimillion dollar programs. Manage pipelines from opportunity identification to contract.
Help identify the use cases, provide level of effort estimations and assumptions for the implementation of Intelligent Automation solutions.
Lead project teams. mentor, coach and develop consultants.
Contribute to practice development: Identify intelligent automation trends, define relevant consulting offers and solutions. Author Point of View documents case studies and thought‑leadership whitepapers.

Basic Qualifications

Bachelor's degree and at least five years of progressive, post-baccalaureate work experience in a customer-facing role in a large consulting firm, or blended with some years working in a healthcare management consulting firm and some years working for payer or provider organization in the healthcare industry.
At least five years of experience leading teams of advisory services consultants in the delivery of intelligent automation services and the technology life cycle, including operating model/strategy, opportunity assessment, discovery and requirements definition, solution architecture and design, development, testing and production release.
At least four years of healthcare domain experiences, in one or more of the following functional areas in the healthcare value chain, examples include and not limited to: end to end claims process, contact center, utilization management and prior authorization, appeals and grievances, enrollment and billing functions.
At least four years of experience in implementing intelligent automation projects including robotics, low code, OCR, chatbots or virtual assistants, natural language processing, machine learning.
At least four years of experience with intelligent automation platforms including UiPath or Automation Anywhere or Blue Prism or Microsoft.
At least four years of experience in automation implementation using Agile methodologies or RPA methodologies.
At least two years of experience working on Process and Task Mining capabilities (specifically UiPath Process Mining).
Excellent written and verbal communication, presentation, client service and collaboration skills.
Strong ability to solve problems, troubleshoot, analyze processes, map processes, and communicate effectively with senior business and IT stakeholders.
Experience in leading or supervising a team of professionals.
Must be willing and able to travel up to 80%, (weekly travel) depending on client requirements.
Must be a Resident of an Infosys Consulting Hub Locations of California, New York, New Jersey, Georgia, Massachusetts or must reside in a city that is within a 2-hour driving distance from one of these hub locations.
Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time.

Preferred Qualifications

Experience in process improvement and re-engineering using process mining technologies like Celonis.
Experience with Agile, Scrum methodologies
Certified in Agile, Scrum delivery methodologies
Estimated annual compensation range for candidate based in CA, NJ and NY will be $130000 to $177000

Benefits

• Medical/Dental/Vision/Life Insurance
• Long-term/Short-term Disability
• Health and Dependent Care Reimbursement Accounts
• Insurance (Accident, Critical Illness, Hospital Indemnity, Legal)
• 401(k) plan and contributions dependent on salary level
• Paid holidays plus Paid Time Off

About Us

Infosys Consulting is a next-generation consulting partner that bridges strategy and execution. With an AI-first mindset, deep industry knowledge, and the combined strengths of business and technology consulting, it helps enterprises turn bold vision into tangible outcomes, faster, smarter, and at scale. Infosys Consulting is helping some of the world’s most recognizable brands transform and innovate. Our consultants are industry experts that lead complex change agendas driven by disruptive technology. With offices in 20 countries and backed by the power of the global Infosys brand, our teams help the C-suite navigate today’s digital landscape to win market share and create shareholder value for lasting competitive advantage.

EEO Statement

Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability. Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.

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Senior Consultant – Healthcare AI and Digital Consulting