Email & Lifecycle Marketing Specialist

Location: Chicago, IL (Hybrid) or Remote (U.S.-based candidates only)

Compensation: $85,000 – $100,000 base salary + performance bonus

Work Authorization: U.S. work authorization required

Please apply directly through this link: https://recruiterflow.com/nextsteprecruitment/jobs/108

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A fast-growing digital marketplace in the live event space is hiring an Email & Lifecycle Marketing Specialist to take full ownership of a high-visibility, high-impact channel. If you're excited by the idea of building CRM and transactional systems from scratch—shaping both strategy and execution—we’d love to connect. You’ll step into a role with strong executive buy-in, meaningful autonomy, and millions of data points at your fingertips.

This is a unique opportunity to design lifecycle marketing the right way: not retrofitting a broken system, but creating smart, scalable customer journeys from day one.

What you'll do

Own the end-to-end lifecycle email strategy, including planning, segmentation, copywriting, build, launch, and optimization
Design and execute personalized, behavior-driven campaigns that drive conversion, repeat purchases, and retention
Build abandoned cart sequences and post-purchase journeys that increase clarity and build customer trust
Manage all transactional flows, including order confirmations, delivery updates, and event reminders
Use Braze (or similar ESP) to segment audiences, automate journeys, and A/B test messaging variations
Leverage SQL to analyze user behavior, define campaign logic, and track performance
Partner with growth, product, and customer service teams to ensure consistent, helpful, and brand-aligned messaging
Own email analytics and reporting, surfacing insights that guide future campaigns
Identify opportunities to surprise, delight, or educate users at every stage of the customer lifecycle

Must-have experience

3–5 years in CRM, lifecycle, or email marketing, ideally in eCommerce, ticketing, or two-sided marketplace environments
Hands-on experience with Braze, Iterable, Klaviyo, or a similar ESP, including campaign automation and personalization
Working knowledge of SQL to support campaign targeting and analysis
Ability to write clear, effective customer-facing copy with brand voice in mind
Experience working with transactional emails and understanding of API-integrated message triggers
Familiarity with basic HTML for template edits and formatting fixes
Strong testing mindset with comfort interpreting engagement metrics and presenting data-backed recommendations

You might thrive here if

You’re energized by autonomy and excited to own a channel end-to-end
You’re a curious, self-driven marketer who likes to test, iterate, and ship quickly
You love blending data and storytelling to improve customer experience
You care deeply about operational details and delivering clean, high-quality work
You enjoy being part of a small, cross-functional team that moves fast and values clear thinking

Benefits include

Health, dental, and vision coverage
401(k) with match
Generous PTO and paid holidays
Ticket credits for live events
Collaborative, no-ego team culture with room to test, build, and grow

What to expect from the process

Start by submitting your application along with a few short screening questions to help us get to know you
If there’s strong alignment, we’ll set up a friendly call with our recruiter to learn more about your experience and share details about the role
You’ll complete a brief CCAT assessment to help us understand how you think and problem-solve—it’s quick and doesn’t require any prep
You'll meet with a few team members for a collaborative conversation about your work and how we approach lifecycle marketing
We’ll ask you to complete a short take-home assignment focused on the kind of work you'd be doing here—nothing too time-consuming
In the final step, you’ll connect with senior leadership to discuss broader fit and vision

This employer is an equal opportunity workplace and values diversity. All qualified applicants will receive consideration without regard to race, religion, gender identity, sexual orientation, national origin, disability status, or age.

If interested, apply immediately as we will begin interviews shortly!

**Please apply directly through this link: https://recruiterflow.com/nextsteprecruitment/jobs/108

Job Type: Full-time

Pay: $85,000.00 - $110,000.00 per year

Benefits

401(k)
Dental insurance
Life insurance
Paid time off
Vision insurance
Work from home

Schedule

Monday to Friday
Weekends as needed

Application Question(s)

Thank you for your interest! Please complete your application through this link -

Please apply directly through this link: https://recruiterflow.com/nextsteprecruitment/jobs/108

Work Location: Hybrid remote in Chicago, IL 60607

Qualifications

3–5 years in CRM, lifecycle, or email marketing, ideally in eCommerce, ticketing, or two-sided marketplace environments
Hands-on experience with Braze, Iterable, Klaviyo, or a similar ESP, including campaign automation and personalization
Working knowledge of SQL to support campaign targeting and analysis
Ability to write clear, effective customer-facing copy with brand voice in mind
Experience working with transactional emails and understanding of API-integrated message triggers
Familiarity with basic HTML for template edits and formatting fixes
Strong testing mindset with comfort interpreting engagement metrics and presenting data-backed recommendations
You’re energized by autonomy and excited to own a channel end-to-end
You’re a curious, self-driven marketer who likes to test, iterate, and ship quickly
You love blending data and storytelling to improve customer experience
You care deeply about operational details and delivering clean, high-quality work
You enjoy being part of a small, cross-functional team that moves fast and values clear thinking

Benefits

Compensation: $85,000 – $100,000 base salary + performance bonus
Health, dental, and vision coverage
401(k) with match
Generous PTO and paid holidays
Ticket credits for live events
Collaborative, no-ego team culture with room to test, build, and grow
Pay: $85,000.00 - $110,000.00 per year
401(k)
Dental insurance
Life insurance
Paid time off
Vision insurance
Work from home
Monday to Friday

Responsibilities

You’ll step into a role with strong executive buy-in, meaningful autonomy, and millions of data points at your fingertips
Own the end-to-end lifecycle email strategy, including planning, segmentation, copywriting, build, launch, and optimization
Design and execute personalized, behavior-driven campaigns that drive conversion, repeat purchases, and retention
Build abandoned cart sequences and post-purchase journeys that increase clarity and build customer trust
Manage all transactional flows, including order confirmations, delivery updates, and event reminders
Use Braze (or similar ESP) to segment audiences, automate journeys, and A/B test messaging variations
Leverage SQL to analyze user behavior, define campaign logic, and track performance
Partner with growth, product, and customer service teams to ensure consistent, helpful, and brand-aligned messaging
Own email analytics and reporting, surfacing insights that guide future campaigns
Identify opportunities to surprise, delight, or educate users at every stage of the customer lifecycle
You’ll complete a brief CCAT assessment to help us understand how you think and problem-solve—it’s quick and doesn’t require any prep
You'll meet with a few team members for a collaborative conversation about your work and how we approach lifecycle marketing
We’ll ask you to complete a short take-home assignment focused on the kind of work you'd be doing here—nothing too time-consuming
In the final step, you’ll connect with senior leadership to discuss broader fit and vision

Email Lifecycle Marketing Manager

Job Type