Working at Trail Appliances means joining an entrepreneurial-minded, driven team dedicated to delivering an exceptional customer experience. Trail Appliances is the leading independent appliance retailer in Western Canada. We’re a fast-growing company with over 500 employees in British Columbia, spread out over 11 showrooms, a Clearance Centre, and offices in Richmond and Annacis Island. Join our team of trailblazers

*Summary**
*Responsibilities**
Proactively reach out to customers that have submitted an eCommerce order
Seek out upselling opportunities eg: Protection Plan attachment or product reselection
Assist customer with stock tagging, booking deliveries, maintaining orders and submitting PORs
Manage eCommerce book of business on a daily basis using multiple platforms (eg:.Zendesk, Magento, Syspro plus other custom programs)
Post eCommerce payments and reconcile at the end of the business day
Complete assigned monthly assigned list for Comerco Protection Plan contacts
Engage with new customers through Live Chat with the goal of selling products
*Required Skills**:
Extremely high attention to detail
Excellent writing and typing skills
Excellent phone manner
“Customer first” mentality
Willingness to learn about appliances
Able to switch between tasks quickly and efficiently
Adapts easily to change
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*Desired Skills**
Exceptional Customer Service
Some knowledge of Syspro and Trail systems
Some knowledge of Zendesk
Advanced level of professional English writing
Some appliance knowledge (optional)
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*Interacts With**
Customers
eCommerce and Online Sales Teams
All internal Trail departments
Suppliers
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*Work Environment**
Currently remote, working from home
Occasional requirements to work from an office
Periodic travel within the Lower Mainland for training

INDHP

We inspire possibilities, make shopping ridiculously easy, and help create special moments at home. Are you ready to meet your team?

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Ecommerce Customer Success Specialist