Enterprise Relationship Manager eCommerce

Job Summary

The Enterprise Relationship Manager eCommerce will be responsible for supporting WineDirect's largest and most diverse group of clients, maintaining expertise, offering valuable insights on platform functionality, and establishing best practices for businesses operating within the wine industry.

Responsibilities

• Establish and maintain strong relationships with existing clients, serving as their advocate within WineDirect.
• Proactively identify and report system errors, bugs, and enhancement ideas to ensure timely resolution of customer issues.
• Conduct regular online meetings and on-site visits with clients to provide support, gather feedback, and drive continuous improvement.
• Collaborate with clients to develop and implement programs for platform enhancements based on their needs and vision.
• Evaluate the effectiveness of implemented solutions and make recommendations for further improvements.
• Document client interactions, progress, and feedback for internal reference and reporting purposes.
• Participate in sales opportunities as needed, leveraging your expertise to support business development efforts.
• Actively engage in internal and client team meetings to ensure alignment and effective project management.
• Other duties as assigned.