Description

Ready to take your career to the next level?

Skai is looking for the best and the brightest to join our family. We're proud of our industry-leading digital marketing software but we're even prouder of the people behind it. That's where you come in!

Our work environment is very fast-paced and entrepreneurial. We work hard, we play hard, and we always do whatever it takes to delight our customers.

The Expert Services Senior Specialist is tasked with providing world-class services and strategic consultation to Skai clients. Strategic planning, day to day enablement, client account management and optimization of Retail Media Advertising campaigns will be the primary responsibilities of this role. The Expert Services Specialist is ultimately responsible for all facets of assigned account program performance and client satisfaction on the Skai Retail Media management platform. Working with a Manager and a Director of Retail Media Expert Services, this person will execute services that ensure high growth for our industry leading clients.

Candidates must have retail media management experience, including an aptitude for data analysis.

Duties and Responsibilities

● Uphold the team mission to bring about client success within Retail Media marketing and management

● Oversee execution and optimization of Retail Media campaigns to exceed the clients’ goals, including hands-on keyboards management

● Act as a consultant and advisor to clients regarding media planning and best practices

● Communicate the success and performance of assigned accounts, both internally and externally

● Provide paid media solutions & expert platform support to clients to enable them to use Skai's tools effectively

● Pursue solutions for managed clients beyond the tools and templates available as needed

● Partner with the product, sales, and client success teams to drive platform innovation and capture market opportunity

Skai's Requirements

● Passion, curiosity & a drive to finding efficiencies & opportunities for growth

● Desire to deliver best-in-class service

● Ability to work both independently and as part of a team

● Strong interpersonal communication skills, both in writing and verbally

● Proven track-record of problem-solving

Position Requirements

● Undergraduate degree

● 1 year experience with hands-on paid ecommerce media campaign implementation, optimization, and management. Preferred experience with Amazon.

Amazon DSP, Walmart, Target, Instacart, Epsilon Ads, or Criteo experience a bonus.

● 2+ years client-facing or customer service experience

● Data analysis, Microsoft Excel skills

● Experience collaborating with a global team both locally and virtually is preferred

● Energized by solving problems and finding opportunities to make a client successful

Skai is an E-Verify employer.

The annual salary range for this position is $75,000-80,000. The actual salary will vary depending on the applicants experience, skills and abilities as well as internal equity and market data. This position is also eligible for additional quarterly bonus compensation through one of Skai’s highly attractive incentive plans, full details will be provided during the recruitment process.

More about Skai

● The company offers best-of-breed advertising technology on the most impactful, highest-ROI media channels as well as a suite of data-driven insights, planning and measurement solutions to complement and maximize return from our solutions.

● Established in 2006, we are a thriving organization, with a unique, vibrant startup culture with an incredible track record of success and an amazing future in sight!

We are hybrid for the long term - with a great home/ office work mix (three days in office per week), passionate and diverse team members, and a vibrant company culture.

Equal Opportunity Employer

Skai is an Equal Opportunity Employer. At Skai, we believe ensuring a diverse, equitable, and inclusive workplace is not just an ideal to strive for; it is right, necessary, and our responsibility as humans. Our full DE&I commitment and global framework can be viewed on our company website and are aligned to our core values. We strongly encourage and seek applications from women, people of color, and bilingual and bicultural individuals, as well as members of the lesbian, gay, bisexual, and transgender communities. Applicants shall not be discriminated against because of race, religion, sex, national origin, ethnicity, age, disability, political affiliation, sexual orientation, gender identity, color, marital status, medical condition including acquired immune deficiency syndrome (AIDS) and AIDS-related conditions, or any other protected status. Also pursuant to the San Francisco Fair Chance Ordinance, we encourage and will consider for employment qualified applicants with arrest and conviction records.

Applicants with Disabilities

Reasonable accommodation will be made so that qualified disabled applicants may participate in the application process. Please advise in writing of special needs at the time of application.

Skai is an E-Verify employer.

Requirements

Qualifications

Candidates must have retail media management experience, including an aptitude for data analysis
Passion, curiosity & a drive to finding efficiencies & opportunities for growth
Desire to deliver best-in-class service
Ability to work both independently and as part of a team
Strong interpersonal communication skills, both in writing and verbally
Proven track-record of problem-solving
Undergraduate degree
1 year experience with hands-on paid ecommerce media campaign implementation, optimization, and management
2+ years client-facing or customer service experience
Data analysis, Microsoft Excel skills
Energized by solving problems and finding opportunities to make a client successful

Benefits

The annual salary range for this position is $75,000-80,000
This position is also eligible for additional quarterly bonus compensation through one of Skai’s highly attractive incentive plans, full details will be provided during the recruitment process

Responsibilities

The Expert Services Senior Specialist is tasked with providing world-class services and strategic consultation to Skai clients
Strategic planning, day to day enablement, client account management and optimization of Retail Media Advertising campaigns will be the primary responsibilities of this role
The Expert Services Specialist is ultimately responsible for all facets of assigned account program performance and client satisfaction on the Skai Retail Media management platform
Working with a Manager and a Director of Retail Media Expert Services, this person will execute services that ensure high growth for our industry leading clients
Uphold the team mission to bring about client success within Retail Media marketing and management
Oversee execution and optimization of Retail Media campaigns to exceed the clients’ goals, including hands-on keyboards management
Act as a consultant and advisor to clients regarding media planning and best practices
Communicate the success and performance of assigned accounts, both internally and externally
Provide paid media solutions & expert platform support to clients to enable them to use Skai's tools effectively
Pursue solutions for managed clients beyond the tools and templates available as needed
Partner with the product, sales, and client success teams to drive platform innovation and capture market opportunity

Digital Marketing Senior Specialist, Retail Media

Job Type