E-commerce & Sales Support Specialist, Retail

**Position overview**

• *Major responsibilities**:
• *E-Commerce & Sales Support Specialist**
• Processing third party purchase orders through EDI systems daily and providing advanced shipment notifications (ASNs) and invoices for various accounts
• Maintaining third-party partner account files by updating customer information, pricing, new product submissions and product descriptions as required
• Managing all partner site maintenance projects, inventory and uploading images and video clips
• Providing exceptional customer service to ensure customer satisfaction and conflict resolution, including but not limited to, mis-shipments, late shipments, damages, defectives, returns, invoicing issues and late payments
• Processing returns and issuing credit memos; tracking issues in CRM
• Tracking compliance charges by account to ensure we are complying with regulations and identifying areas for improvement or streamlined processes
• Liaising with the Logistic and the Shipping team to ensure orders are shipping in a timely manner
• *Sales Support**
• Monitoring and preparing sales reports
• Submitting project requests; assisting with competitive reviews and market research for sales opportunities
• Following up on Retail-specific trade show leads
• Supporting day-to-day execution of Sales & Marketing initiatives by providing administrative support to the Retail team, including but not limited to travel arrangements, sending samples to clients, PowerPoint presentations, sales kits, and assisting with tradeshows
• Meeting with Retail Sales managers to discuss all ongoing projects and sales goals for each account
• Required to be available to work on certain holidays throughout the year, based on business needs and a rotational schedule
• Other duties as required
• *Skills and qualifications**
• A minimum of 3-5 years’ order processing, customer service and sales support experience; post-secondary education or equivalent work experience
• Very strong attention to detail. Excellent accuracy in entering order information, shipping addresses, tracking numbers
• Familiarity with EDI and different Retail platforms (i.e. Walmart, Target and Amazon)
• Knowledge of CRM, Sage300, Commerce Hub and Edisoft Merchant an asset
• Superior organizational skills and the ability to prioritize and handle multiple tasks and deadlines; works well under pressure and has a sense of urgency
• Ability to handle interruptions and changing priorities
• Effective communication skills, verbal and written
• Pro-efficient in computer skills, with extensive knowledge of Microsoft Excel, Word and PowerPoint
• Bilingual or second language would be an asset
• Merrithew is committed to providing accessible employment practices that comply with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation during any stage of the recruitment and selection process, please indicate so by notifying Human Resources_.
• *Job Types**: Full-time, Permanent
• *Benefits**:
• Dental care
• Extended health care
• Paid time off
• Vision care

Schedule

• 8 hour shift
• Monday to Friday

COVID-19 considerations

Merrithew adheres to all provincial and local health regulations.

Ability to commute/relocate

• Toronto, ON M1X 1S9: reliably commute or plan to relocate before starting work (preferred)