Ecommerce Manager

Company Description

kuubiik is a global consulting company headquartered in Singapore, operating in over 150 countries. Specializing in outsourcing and project-based solutions across various business functions, kuubiik serves renowned brands such as Google, TikTok, HP, and more. With a diverse team spanning Asia, Europe, and the Americas, the company offers flexible outsourcing models, including hourly and full-time/part-time services, making them a trusted partner for businesses worldwide.

Client Location: US

Timezone: EST

Working Hours: Monday to Friday, 9 am - 6 pm EST

Role Overview

One of our clients is looking for a strong, experienced Operations & Ecommerce Manager to act as the CEO's right hand and oversee the company's day-to-day execution. Your goal: build a reliable, scalable operational system that can support our growth to $50M–$100M+. This role requires someone who is organized, decisive, excellent under pressure, and able to lead people and processes with confidence.

Key Responsibilities

Operations Management

• Oversee daily operations across supply chain, Amazon, Shopify/DTC, and fulfillment.
• Ensure products are manufactured, stocked, and delivered on time.
• Improve processes to reduce bottlenecks and increase efficiency.

Team Leadership

• Manage and grow a remote team (currently 8 → 25+).
• Handle hiring, onboarding, performance management, and team structure.
• Maintain a high-performance, accountable work culture.

System & Process Improvement

• Strengthen and maintain SOPs, workflows, dashboards, and KPIs.
• Ensure communication, reporting, and follow-ups happen on time.
• Improve operational visibility for leadership.

Amazon & DTC Oversight

• Oversee Amazon listings, inventory, PPC, and performance.
• Optimize Shopify operations, subscription flow, and customer experience.

Finance & Performance Optimization

• Work with leadership to protect margins and reduce operational costs.
• Identify problems early and propose actionable solutions.
• Ensure no revenue is lost due to operational issues.

Requirements

• Taken a direct-to-customer company from $20M -> $100M
• Experience in supplement and health lifestyle brands (or any relevant field)
• Experience scaling operations for e-commerce and CPG
• Experience managing remote teams of 15–40+ people.
• Strong background in operations, supply chain, Amazon Seller Central, and process improvement.
• Calm, organized, decisive, and highly reliable.