Senior Manager, Lead Management Operations

Job Overview

Elastic enables everyone to find answers in real-time using all their data at scale unleashing business and people potential. The Elastic Search AI Platform brings precision of search and intelligence of AI to accelerate results.

The Lead Management Operations team plays a key role in Marketing Operations building systems insights and processes for scalable data-driven growth. Our mission is to bring clarity consistency and connection to every buyer journey stage helping go-to-market teams work faster collaborate better and measure success with confidence.

As Senior Manager of Lead Management Operations you will drive strategy and execution defining how Elastic captures qualifies and activates demand across the buyer journey.

You'll lead initiatives advancing Buying Group intelligence optimizing lead lifecycle design and strengthening integration between Marketing Sales and Data systems.

• Lead cross-functional transformation of Elastic's lead management ecosystem from inquiry to opportunity ensuring operational alignment between Marketing Sales and IT.
• Drive implementation of Buying Group frameworks enabling multi-contact attribution role-based scoring and intelligent engagement models across target accounts.
• Define and implement scalable lead flow architecture including automation logic MQL/SAL criteria and global alignment on lifecycle definitions.
• Oversee campaign and lead performance improving conversion rates data hygiene and funnel visibility across systems.
• Partner with Analytics and Marketing architecture to enhance lead and contact data models enrichment logic and integration accuracy between Salesforce Marketo and data warehouses.
• Develop governance and documentation standards for process design change management and cross-functional alignment.
• Champion operational readiness and enablement equipping global teams with clarity on processes SLAs and reporting frameworks.
• Mentor and grow a high-performing team fostering a culture of accountability curiosity and continuous improvement.