Application Support Representative- Ecommerce

**Descartes Unites the People and Technology that Move the World**

The need for efficient, secure, and agile supply chains and logistics operations has become ever more critical and complex. By combining innovative technology, powerful trade intelligence and the reach of our network, Descartes helps get goods, information, transportation assets, and people where they’re needed, when they’re needed.

• *We’re growing fast and invite you to join our amazing team.**
• *Position Summary**

The Customer Support Representative will field calls from customers, help run the company operationally, and master the most advanced eCommerce shipping software for small business. Shipping software may appear mundane, but making smart, sleek and intuitive-to-use software takes talent. This position will be trained on the systems used internally to track customers, communicate to users, manage the software development process and pay vendors. After training is completed, this role will evolve onto one or more areas of emphasis within the company, such as monitoring ShipRush web sites, Marketing, Product Analyst, Testing and QA or Carrier relationships.

• *Responsibilities**:
• Managing ongoing incident tickets from these support sessions in our ticketing systems.
• Investigation, troubleshooting and documentation of new software bugs or errors.
• General research and investigation of the shipping and ecommerce ecosphere.
• *Requirements**:
• Experience with shipping software (WorldShip, FedEx Ship Manager, QuickBooks Shipping Manager, ShipRush, etc.)
• College diploma
• Excellent communication skills.
• Comfortable around computers and technology in general.
• eCommerce experience (selling five things on eBay or Amazon counts, but real eCommerce experience is preferred).
• Small firm experience - any type of experience will do.
• Ability to travel up to three times per year and set up for tradeshows.
• Helpful skills include: Spoken Spanish, PC skills, tech support background.
• *Location**: This is a remote opportunity, open to applicants authorized to work in Canada. #Remote #LI- Remote
• *Join Us**

As we scale, we’re looking for new doers, collaborators and innovators to join Descartes in uniting the people and technology that move the world as the Global Leader in Logistics and Supply Chain Technology. We’re entrepreneurial, hardworking, geeky-in-a-good way problem solvers. Guided by our values, we nurture a TEAM focused culture that invests in people and creates opportunities for advancement across a broad spectrum of career paths. We prioritize work-life balance and foster an environment with the space to take ownership, to be heard, and to carve a path for your individual accomplishments to help drive our success. At Descartes, everyone has a voice and the best idea wins, regardless of who makes it. We offer competitive compensation, great benefits, remote and flexible work hours, and the opportunity to join a company on an awesome mission with a great existing team and trajectory.