SVP Transformation

Candescent is the leading cloud-based digital banking solutions provider for financial institutions. We are transforming digital banking with intelligent, cloud-powered solutions that connect account opening, digital banking, and branch experiences for financial institutions. Our advanced technology and developer tools enable seamless, differentiated customer journeys that elevate trust, service, and innovation. Success here requires flexibility in a fast-paced environment, a client-first mindset, and a commitment to delivering consistent, reliable results as part of a performance-driven, values-led team. With team members around the world, Candescent is an equal opportunity employer.

The SVP of Transformation will be a key member Candescent's executive leadership team, responsible for driving enterprise-wide transformation initiatives that modernize operations, enhance customer experiences, and accelerate growth. This leader will oversee strategic programs spanning digital transformation, process optimization, cultural change, technology modernization, and regulatory alignment.

The successful candidate will bring deep experience in financial services or fintech, a track record of delivering measurable business outcomes through transformation, and the ability to inspire cross-functional collaboration in a dynamic environment.

Key Responsibilities

Strategic Leadership

Partner with the CEO, executive team, and Board to define and execute the company's transformation agenda aligned with long-term strategic goals.
Develop a multi-year transformation roadmap covering digital platforms, data analytics, product innovation, operations, and customer experience.
Act as a change agent to foster a culture of innovation, agility, and accountability across the organization.

Program Execution

Lead large-scale transformation programs, ensuring delivery on scope, schedule, and budget while managing risks and interdependencies.
Oversee program management offices (PMO), performance metrics, and governance frameworks for strategic initiatives.
Drive integration and optimization of legacy systems with new digital technologies, including cloud, AI, and automation solutions.

Operational Excellence

Identify and implement process improvements to increase efficiency, scalability, and resilience.
Align transformation efforts with regulatory requirements and risk management practices.
Partner with technology, operations, and product leaders to simplify workflows and enhance speed-to-market for new offerings.

People and Change Management

Build and lead high-performing transformation teams; mentor and develop emerging leaders.
Drive organizational change through communication, training, and stakeholder engagement strategies.
Embed customer-centric design and data-driven decision-making into the organization's DNA.

Qualifications

Education & Experience

Bachelor's degree required; MBA or equivalent advanced degree preferred.
15+ years of progressive leadership experience in banking, fintech, or financial services.
Proven track record leading enterprise transformation, large-scale change programs, or digital modernization initiatives.
Experience in managing complex stakeholder environments, including regulatory, technology, and business domains.

Skills & Competencies

Deep understanding of banking operations, digital ecosystems, and emerging fintech trends.
Exceptional strategic thinking and ability to translate vision into actionable roadmaps.
Strong program management and governance expertise.
Excellent communication, influencing, and relationship-building skills.
Data-driven mindset with experience using analytics and performance metrics to guide decision-making.
Demonstrated ability to lead through ambiguity and drive measurable outcomes in fast-paced environments.

Statement to Third Party Agencies

To ALL recruitment agencies: Candescent only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, Candescent employees, or any Candescent facility. Candescent is not responsible for any fees or charges associated with unsolicited resumes.