Job Description

Customer Success Manager | SaaS for Manufacturing Transformation (Japanese Bilingual Preferred)

Location : Chicago IL

On-Target Earnings: $75,000–$150,000, depending on experience.

Are you passionate about helping customers succeed through technology?

We’re looking for a Customer Success Manager (CSM) who thrives at the intersection of relationships, strategy, and impact. This is your opportunity to own the customer journey — from onboarding to growth — and help leading manufacturers transform their operations through data-driven SaaS solutions.

As a key member of our U.S. team, you’ll wear multiple hats, collaborate across functions, and play a central role in building a world-class customer success organization from the ground up.

💡 What You’ll Do

✨ Customer Onboarding & Adoption

Lead the onboarding experience for new clients, ensuring smooth implementation and early success.
Deliver engaging, persona-based training that simplifies technical information for users at all levels.

🤝 Relationship Building & Customer Discovery

Build strong, trust-based relationships with key stakeholders — from operators to executive sponsors.
Conduct regular meetings, visits, and business reviews to align on goals and uncover new opportunities for value creation.

📈 Retention & Growth

Track adoption, satisfaction, and engagement metrics to proactively prevent churn.
Identify upsell and expansion opportunities that maximize the customer’s return on investment.

🌍 Customer Advocacy & Success Storytelling

Develop success stories and case studies showcasing measurable impact.
Organize customer events and webinars to build a thriving, engaged user community.

🤜🤛 Cross-Functional Collaboration

Act as the voice of the customer internally — sharing insights, feedback, and best practices to influence product and sales strategy.
Partner with internal teams to continuously enhance the customer experience.

🔍 What You Bring

Proven experience managing enterprise-level B2B customer relationships, including adoption, renewals, and expansion.
Strong understanding of customer success best practices in SaaS environments.
Excellent communication, presentation, and relationship-building skills.
Data-driven mindset with strong analytical and problem-solving abilities.
Proficiency in CRM tools and digital collaboration platforms.
Fluency in Japanese highly preferred — bilingual ability is a strong advantage.
Experience in manufacturing tech or industrial SaaS is a plus.
Willingness to work onsite in Chicago and travel up to 50%.

🎯 Why You’ll Love This Role

Play a foundational role in building and scaling a customer success organization in a high-growth SaaS company.
Gain hands-on experience across the full customer lifecycle — onboarding, adoption, and expansion.
Collaborate with visionary leaders and cross-functional teams who value your input.
Make a tangible impact helping U.S. manufacturers achieve operational excellence through digital innovation.

💼 Compensation & Benefits

On-Target Earnings: $75,000–$150,000, depending on experience.
Comprehensive Health Benefits: 100% employer-paid medical, dental, and vision coverage.
401(k) with 4% company match from day one.
Generous Paid Time Off: 15 PTO days, 5 sick days, and 10 holidays.
Stock Options: Share in the company’s success and growth.
Professional Growth: Access to training, conferences, and learning programs.
Vibrant Culture: Company lunches, social events, and a supportive team environment.

🌟 Join a mission-driven team that’s helping shape the future of manufacturing through innovation, data, and human connection.

If you’re a relationship-driven professional who loves empowering customers and driving business impact — we’d love to meet you!

To apply please email resume to htakmai@pasona.com

✨ Job alerts

✨ Job alerts

Customer Success Manager | SaaS for Manufacturing Transformation (Japanese Bilingual)