E-Commerce Fulfillment Lead

*General Duties Include**:
Train and instruct the in-store e-commerce team in the process of order fulfillment and shipping
Act as a leader/manager and model example to the e-commerce team
Support in refining and streamlining e-commerce processes to ensure maximum efficiency
Navigate online shopping platform to pull and process online shop invoices
Pick and pack e-commerce orders that are shipped for the Canadian market
Ensure all orders are fulfilled accurately
Ensure all orders are shipped meeting company standards
Help outbound larger and corporate orders
Perform workspace cleaning tasks as needed and maintain an overall clean and organized environment
Assist with inbound inventory and large shipments (receiving)
Resolve fulfillment errors and act as lead e-commerce customer service
Manage relationships with our shipping partners
Perform monthly inventory counts
Other role-related duties as assigned by the Regional Manager and/or Company President
*Desired Qualifications** Include**:
At least 1 year of experience in premium retail or similar fast-paced, customer-minded environment
Equipped with strong leadership, staff management, and customer service skills
Must be able to lift objects up to 25 pounds
Willingness to learn in a rapidly expanding company
Must be able to sit and stand for extended periods of time
Excellent written and verbal communication skills
High sense of urgency when completing tasks
Strong ownership taker and ability to work/think independently
Strong organizational skills
Very computer and tech-savvy
Critical thinking and problem solving
Ability to cultivate an environment of mutual respect, courtesy and good manners
Quality-minded with keen attention to detail
Passionate about chocolate
*Compensation Include**:
Competitive Pay Rate $22/hourly
Health Plan Coverage
Paid Time Off
Laderach Products Discount

Laderach is an Equal Opportunity Employer, committed to hiring a diverse workforce. All openings are filled based on qualifications without regard to race, color, sex, sexual orientation, gender identity, national origin, marital status, veteran status, disability, age, religion or any other classification protected by law.

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E-commerce Fulfillment Lead, Toronto York Mills