Join our Support Center and be a pivotal resource to our field and distribution teams —where innovation, cross-functional collaboration, and career growth come together in an exciting environment!

Location: Support Center, 6600 S Bermuda Rd, Las Vegas, NV 89119

Schedule: Monday – Friday, Weekends as needed, 40-50 hours per week

Pay: up to $170,000 - 180,000 annually

Job Type: Full Time

Benefits

Employee Discount
Employer-Paid Life Insurance
Flex Time Off
Disability Insurance
Medical, Dental, and Vision Insurance
Paid Parental Leave
401(k) with company match

Position Summary

We are seeking a strategic and results-oriented Senior Director of Enterprise Transformation to lead the end-to-end modernization of our retail operations, ensuring we deliver best-in-class customer experience, operational efficiency, and sustained growth. This role is responsible for designing, driving, and executing transformation initiatives across our retail footprint—including process reengineering, technology enablement, people and capability development, and customer engagement strategies.

Key Responsibilities

Transformation Strategy & Vision

Develop and articulate a clear transformation roadmap aligned with enterprise goals and retail strategy.
Identify and prioritize initiatives across stores, digital channels, merchandising, supply chain, and customer experience.

Program Leadership

Lead cross-functional transformation programs, ensuring effective execution, measurable outcomes, and stakeholder buy-in.
Manage the governance, cadence, and reporting structure for transformation initiatives.

Operational Excellence

Evaluate and optimize core retail processes for efficiency, consistency, and scalability.
Partner with store operations and field teams to pilot, iterate, and scale innovative practices.

Digital Enablement & Technology Integration

Collaborate with IT and digital teams to deploy enabling technologies (e.g., POS, workforce tools, analytics, omnichannel platforms).
Champion data-driven decision making and performance management frameworks.

Change Management

Lead the change journey, engaging and equipping frontline teams and leaders with the tools and training for successful adoption.
Build a culture of agility, experimentation, and continuous improvement.

Financial Oversight

Build business cases for transformation initiatives, track ROI, cost savings, and performance uplift.

Job Requirements

Qualifications

8+ years of experience in retail, strategy, or transformation leadership roles
Proven track record delivering large-scale transformation programs in a retail or consumer-facing environment
Strong understanding of retail operating models, omnichannel strategies, and/or store operations
Excellent stakeholder management and communication skills—able to engage C-suite to store associates
Experience leading cross-functional teams and managing complex projects under tight timelines
Bachelor’s degree in business, Retail Management, or related field; MBA or advanced degree preferred

Preferred Skills

Background in management consulting, corporate strategy, or change leadership
Certifications in PMP, Agile, Lean, Six Sigma, or other continuous improvement methodologies
Proficiency with data analytics tools and transformation tracking dashboards

Additional Requirements

Frequent sitting
Frequent standing, walking, climbing, crouching, bending, pushing, or pulling
Limited travel or overnight
Normal or corrected vision and hearing
Can distinguish varying or specific colors, patterns, or materials
Fluency in English is required for training, vendor interactions, and ensuring compliance with company policies and procedures
Frequently outdoors
Frequently exposed to varying temperatures from below 32 degrees to above 80 degrees
Lift approximately 50+ lbs.
Use of fine motor hand functions

About Us

WHSmith is a leading global travel retailer with over 1,700 stores across 30 countries worldwide. WHSmith North America, incorporating Marshall Retail Group (MRG) and InMotion, represents over half of the Company’s international store estate, with a collection of attractive, successful specialty retail stores located in airports and resorts across North America.

EEO/ADA/DFWP

WHSmith North America is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sexual orientation, national origin/ancestry, age, gender identity, gender expression, military/veteran status, marital status, disability status or any other basis prohibited by law. Reasonable accommodation will be provided for qualified individuals with disabilities.

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