Senior Director of Digital Media & Unified Communication (Workplace Technology)

Visa’s Corporate IT group is on a transformational journey to redefine our approach to technology. We are building an engineering organization focused on customer experience, with leveraged platforms and operational excellence to ensure our platforms and services are resilient and robust. While we may leverage packaged software solutions like ServiceNow and Flexera, we are committed to innovating around their limitations to enhance user experience and scalability.

We are seeking a dynamic, transformational leader to join our team as the Senior Director of Digital Media and Unified Communications. This role is integral to driving innovative leadership and motivation to meet Visa’s strategic objectives. You will play a critical role in fostering a culture of innovation and experimentation, delivering tools and solutions that meet or exceed customer and stakeholder expectations. This involves shaping business requirements to optimally leverage technology teams in alignment with Visa’s 2030 goals. The role requires strategic vision to develop clear tools rationalization and modernization plans, and to drive employee productivity through the adoption of GenAI and Automation.

The Senior Director, Digital Media and Unified Communications, is a transformative leader responsible for end-to-end management of enterprise digital media technologies, including audio-visual (AV), unified communications (UC), voice, streaming, and conferencing infrastructure. You will drive strategy, technical excellence, and operational simplicity to ensure seamless communications and media experiences across the global organization. This role leads a high-performing team of AV Engineers, UC Specialists, and Streaming Technicians, and partners closely with other Workplace Technology subareas. Experience applying AI and agentic technologies in digital media/UC is highly desired.

Essential Functions

Strategy and Implementation

Develop and execute technology strategies and roadmaps for digital media and UC that support business goals and elevate the user experience.
Partner with executive leadership and cross-functional teams to define priorities, direction, and timelines.
Lead deployment of new and emerging technologies, including AI and agentic systems, to drive innovation, efficiency, and simplicity.
Oversee large-scale transformation programs and ensure successful integration of new digital media and UC solutions.

Technical Leadership

Serve as the subject matter expert for AV, UC, voice, streaming, and conferencing infrastructure.
Set technical direction for architecture, design, and delivery of complex, enterprise-scale solutions.
Drive the adoption of industry best practices in security, performance, and user experience.
Ensure change management and information security are embedded in all initiatives.

Transformational Leadership

Inspire and guide the corporate tools team to achieve their full potential while fostering a culture of continuous improvement and excellence.
Mentor, manage, and motivate a high-performing team, setting clear priorities to achieve goals and OKRs.
Monitor and evaluate team performance, providing feedback and coaching for improvement.
Embody the organization's culture, vision, mission, and goals as an exemplary leader.
Build strong relationships with leaders and stakeholders, commanding their attention.
Orchestrate effective communication and employee engagement initiatives.
Lead a growth organization by hiring, training, and maintaining high-performing teams, creating a diverse and inclusive work environment, and developing personal growth opportunities for all levels of the organization.
Continuously seek opportunities to enhance operations and the customer experience by staying updated on industry trends and emerging technologies.
Champion the adoption of new tools and solutions, with a focus on metrics-driven management and business impact.
Lead internal and external collaboration projects, managing partnerships and vendor relationships.
Ensure best practices for change management and business continuity.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Basic Qualifications

12+ years of relevant work experience and a Bachelor's degree, OR 15+ years of relevant work experience
15 or more years of technology leadership experience with increasing responsibility growing and leading high-performance teams and directing the IT function.
The ability to take ownership of complex, multi-faceted, open-ended problems and drive them to completion.
Strong analytical and problem-solving skills with customer-service orientation.
Deep technical expertise in digital media, AV, UC, voice, video, streaming, and conferencing infrastructure.
Proven ability to architect and deploy enterprise-scale solutions and drive technology transformation.
Experience applying AI and agentic technologies in digital media/UC environments strongly preferred.
Outstanding verbal, written, and presentation skills able to communicate complex technology strategies to diverse audiences.
Natural collaborator with excellent verbal, written, and presentation skills.
Demonstrated leadership behaviors in team management, customer communications, and interactions with peers, senior leadership, and potential clients.

Preferred Qualifications

15 or more years of experience with a Bachelor’s Degree or 12 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, or MD), PhD with 9+ years of experience
15+ years of progressive technology leadership experience, including leading large, high-performance teams in organizations with 5,000+ employees.
Strong leadership and people management skills, with demonstrated ability to lead global, multi-functional teams.
Excellent verbal and written communication skills, with the ability to explain technology strategy to diverse audiences in non-technical language.
Ability to drive consensus across diverse, global technology, and business partners.
Sound judgment, high ethical standards, and the ability to work effectively with others at all levels.
Experience with ServiceNow ITSM Tool.
Proven track record of driving change and transformation in network operations.
Experience in leading enterprise technology and cultural transformation programs.
Demonstrated understanding of tools and technologies and metrics-driven management.
Strong conviction to drive things to closure with a high sense of ownership, low ego, and a proactive, solution-oriented attitude.
Excellent attention to detail, analytical thinking, and independent judgment.
Strong experience in providing exceptional customer service and supporting business continuity planning.

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law. Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 191,700.00 to 299,650.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401(k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.

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