The E-Commerce Manager is the operations owner of the e-commerce business, responsible for execution, operational performance, and delivery of new initiatives from concept through launch. This role has final operational decision-making authority and ensures growth targets are achieved without sacrificing margin or customer experience.

Key Responsibilities

Business Ownership

Own operations of the e-commerce channel, including revenue, margin, order flow, and fulfillment
Ensure achievement of aggressive growth targets while protecting gross margin
Act as final decision-maker on operational priorities

Initiative Ownership

Lead cross-functional initiatives end-to-end (process redesign, automation, CX improvements, pricing logic, promotions, digital marketing)
Translate strategy into executable roadmaps with clear milestones and KPIs
Rapidly identify operational bottlenecks and implement corrective actions

Operations & Fulfillment Excellence

Own order capture, exception management, fulfillment coordination, and SLA adherence
Drive reductions in manual touchpoints and operational inefficiencies
Manages all third party partnerships and SLAs
Develops excellent 360 customer-experience

Analytics & Performance Management

Own weekly and monthly performance reporting
Analyze customer behavior, purchasing trends, and margin drivers, and business opportunities
Identify gaps and opportunities to increase basket size, frequency, and retention

Team Leadership

Lead and develop the e-commerce operations team
Reset expectations, performance standards, and accountability
Identify skill gaps and work with the Director to rebuild team capability

Job Types: Full-time, Permanent

Pay: $68,000.00-$70,000.00 per year

Benefits

Dental care
Extended health care
Life insurance
On-site parking
Paid time off

Work Location: In person

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E-Commerce Manager