E-Commerce Manager

The E-Commerce Manager is the operations owner of the e-commerce business, responsible for execution, operational performance, and delivery of new initiatives from concept through launch. This role has final operational decision-making authority and ensures growth targets are achieved without sacrificing margin or customer experience.

Key Responsibilities

Business Ownership

• Own operations of the e-commerce channel, including revenue, margin, order flow, and fulfillment
• Ensure achievement of aggressive growth targets while protecting gross margin
• Act as final decision-maker on operational priorities

Initiative Ownership

• Lead cross-functional initiatives end-to-end (process redesign, automation, CX improvements, pricing logic, promotions, digital marketing)
• Translate strategy into executable roadmaps with clear milestones and KPIs
• Rapidly identify operational bottlenecks and implement corrective actions

Operations & Fulfillment Excellence

• Own order capture, exception management, fulfillment coordination, and SLA adherence
• Drive reductions in manual touchpoints and operational inefficiencies
• Manages all third party partnerships and SLAs
• Develops excellent 360 customer-experience

Analytics & Performance Management

• Own weekly and monthly performance reporting
• Analyze customer behavior, purchasing trends, and margin drivers, and business opportunities
• Identify gaps and opportunities to increase basket size, frequency, and retention

Team Leadership

• Lead and develop the e-commerce operations team
• Reset expectations, performance standards, and accountability
• Identify skill gaps and work with the Director to rebuild team capability

Job Types: Full-time, Permanent

Pay: $68,000.00-$70,000.00 per year

Benefits

• Dental care
• Extended health care
• Life insurance
• On-site parking
• Paid time off

Work Location: In person