PayPal Resolution Specialist Needed (Dispute Prevention & Case Management) - Ecommerce Dropshipping

Hi!

We are looking for an experienced PayPal Resolution Specialist to manage and resolve PayPal-related cases efficiently and professionally.

Responsibilities

• Monitor and respond to incoming PayPal case-related emails
• Proactively contact customers to resolve issues before they escalate into disputes or claims
• Communicate clearly and professionally via email and outbound messaging
• Track case progress and ensure timely resolution
• Help maintain a high level of customer satisfaction and account health

Requirements

• Proven experience handling PayPal disputes, cases, and limitations AND/OR customer service experience for preferably e-commerce dropshipping stores
• Strong written communication skills in English
• Ability to resolve issues calmly and professionally
• Detail-oriented and highly organized
• Familiarity with dispute prevention best practices is a plus

Why Work With Us

• Ongoing work for the right candidate
• Clear processes and expectations
• Opportunity to make a direct impact on customer experience

If you have hands-on experience managing PayPal cases and are confident in resolving issues efficiently, we’d love to hear from you. Please include a brief summary of your relevant experience when applying.

Kind regards,

David