Senior Analyst, Transformation

Key Responsibilities

The Senior Analyst will play a pivotal role in driving comprehensive process transformation initiatives within Customer Care.

• Understand transformation portfolio and drive key priority initiatives.

Collaborate with stakeholders to support seamless migrations and transitions according to Invest and Shift methodology.

Partner with Operations teams, Business Opex teams, PPI, and Digital Enablement to drive balanced end-to-end process improvements globally that align with business strategy.