Customer Services Specialist, E-commerce

**Company description**

At LLBA, we work hard to be the best allies in your journey to enhance customer's experience. Over the years, we have been working with leading lash and liquid manufacturing companies, distributors, and industry experts to develop and diversify our range of products.

The beginning of 2021 saw a significant change when LLBA was rebranded into LLBA Professional. This milestone signified our growing ambition to become the most trusted brand for lash artists worldwide. Our current goal is to incorporate more lash products and solutions for our customers and increase their revenue.

• *Job description**

We’re looking for someone with a great attitude and ability to demonstrate humility, flexibility and adaptability in the professional setting. We’d love to hear from you if you are a passionate and committed individual who likes to work in a team environment and join our mission to revolutionize the way women and their stories are portrayed in the beauty industry.

How you will contribute

• *Retail and Customer Service**:
• Become an expert on all our beauty B2B products.
• Understand LLBA sales service standards and guidelines.
• Build and maintain relationships with customers and work on enhancing the customer experience at all times, utilizing a customer-first approach
• Consistently and thoroughly follow-up on client experience matters (orders lost/ delayed/damaged/etc...)
• Has experience working in a team of customer care team members and has experience with the implementation of goal setting and Key Performance Indicates metrics to drive strong sales performance and a customer-experience-centric culture
• Oversee, optimize, and improve the customer experience and the service process from end-to-end
• *Retail Showroom**:
• Greet and help pick-up customers
• Support in-store customers to make a purchase online or cash purchases
• *Teamwork**:
• Working with other teams (Warehouse/ Marketing/Accounting..) for daily operations
• Support team members.
• *Required Experience**:
• You are customer-oriented, self-learning, detailed, organized and punctual.
• Experience leading a customer service team and the managing the sales funnel process
• A deep understanding and working knowledge of Customer Service and associated Operations (customer management, sales, marketing etc.)
• You can work with the system and love new technology.
• A self-starter with strong initiative, ownership and accountability.
• You can work independently. **You have a great attitude and ability to be flexible and adaptable in a professional setting.**:
• You care about what you do no matter how big or small the task is.
• You have excellent attention to detail and visual presentation.
• Able to multitask while maintaining extreme attention to detail.
• Excellent written, verbal and visual communications skills and full proficiency in English.
• Excellent ability to work with and and build/maintain relationships with a wide variety of people.
• Ability to work under pressure in a fast-paced environment.
• You have experience in Retail, Customer Service, Hospitality and/or Administrative Experience.
• You have a strong desire to learn, excel and grow with
• Experience with Shopify a plus.
• *Job Types**: Full-time, Permanent
• *Salary**: From $45,000.00 per year
• *Benefits**:
• Casual dress
• Company events
• Dental care
• Extended health care
• Flexible schedule
• On-site parking
• Paid time off
• Store discount
• Vision care

Flexible Language Requirement

• French not required

Schedule

• 8 hour shift
• Day shift
• Monday to Friday
• Weekend availability

Supplemental pay types

• Bonus pay
• Overtime pay