E-Commerce Grocery Order Specialist

Job Description

Join our team as an E-Commerce Grocery Order Specialist! You will play a crucial role in selecting and gathering products for our customers' online orders while ensuring freshness and quality. Your efforts will directly contribute to creating a positive shopping experience that keeps customers coming back.

Responsibilities

Key Responsibilities

• Select and gather items for customers' online orders efficiently.
• Assemble online orders, process payments and coupons, and deliver orders to customers' vehicles upon arrival.
• Maintain high standards of product quality and freshness throughout the selection process.
• Communicate effectively with customers regarding substitutions or exceptions during order pick-up.
• Utilize portable communication devices to assist customers in a timely manner.
• Ensure cleanliness and organization of staging areas and equipment.
• Support the training of new e-Commerce team members and maintain productivity standards.
• Adhere to all food safety laws, procedures, and company guidelines.
• Assist customers, including minors, individuals with special needs, and older adults, to provide exceptional service.

This position requires you to work cooperatively in a fast-paced environment, manage customer interactions with respect and integrity, and follow directions carefully. You will also have the opportunity to grow and develop your skills within our company.

Qualifications

Minimum Position Qualifications

• Ability to work independently without supervision.
• Proficient in reading shelf tags and basic math skills (counting, addition, and subtraction).
• Excellent oral and written communication skills.

Preferred Experience

• Experience in personal shopping or in a retail/warehouse environment, including cashier roles.

About Us

At Pick 'N Save, we are proud to be part of The Kroger Company, serving customers with a dedication to quality and service in 89 locations. We are committed to creating amazing experiences for our customers and employees alike. If you are passionate about food, people, and customer service, we want to hear from you!

What You’ll Receive

• A competitive benefits package including medical, dental, and vision coverage.
• Flexible scheduling options for part-time and full-time positions with paid time off.
• Emotional and financial wellness support through various programs.
• Associate discounts on various purchases.
• Tuition reimbursement opportunities to support your educational goals.