Customer Strategy Operations Director

A company is looking for a Customer Strategy & Operations Director.

Key Responsibilities

Own and refine the operating rhythms that keep the Customer Organization running

Co-own and evolve the customer health model and lead programs for risk management and value realization

Drive alignment across various operational teams and lead complex cross-functional programs

Required Qualifications

7-10+ years in Enterprise Customer Success, Strategy & Operations, or Product / GTM Operations

Experience supporting or working directly with C-level executives strongly preferred

Demonstrated experience leading complex cross-functional programs

Customer-centric mindset with a track record of driving portfolio-level outcomes

Strong analytical abilities with the capability to interpret data and develop insights