Head of Ecommerce

The Head of E-commerce oversees the Viberg online sales channels and manages functionality. Responsible for P&L management, this role oversees a healthy, full-funnel experience for the business, covering customer acquisition down to fulfillment and loyalty. The Head of E-commerce sets the goals and objectives needed to hit company targets and manages the internal team and external agencies to achieve them.

• *Responsibilities**:
• Managing and monitoring KPIs such as revenue, conversion, traffic, and expenses
• Team management and development
• Regular check-ins with team
• Regular check-ins and reporting to management
• Establishing and updating sales targets in partnership with leadership team
• Managing the departmental budget
• Setting targets for team members to contribute to department objectives
• Oversight of marketing strategy, tactics, and approval of the campaign calendar
• Oversight of content creation and brand management, ensuring copy and creative aligns with brand standards
• Oversight of inventory management and demand planning in partnership with finance and production
• Oversight of customer experience including customer care, order fulfillment, returns and loyalty
• Oversight of warehouse and 3PL partners
• Oversight of agency partners

Must-haves

• Minimum 5 years’ supervisory experience
• Minimum 5 years’ experience with E-commerce platforms and sales
• Experience with inventory management, logistics, and customer service
• Excellent data management and reporting ability
• Strong written and verbal communication skills
• Sharp analytical and problem-solving skills
• Ability to encourage and motivate staff to get their best possible performance
• Experience with men’s footwear or apparel preferred
• *Salary**: $50,000.00-$60,000.00 per year
• *Benefits**:
• Casual dress
• Dental care
• Extended health care
• Flexible schedule
• On-site parking
• RRSP match
• Vision care

Flexible Language Requirement

• French not required

Schedule

• 8 hour shift
• Monday to Friday
• *Experience**:
• E-commerce: 2 years (required)

Work Location: In person