Transformation Management Lead

Responsibilities include but are not limited to

• Provide thought leadership on business process excellence and continuous improvement.
• Document existing processes and workflows while considering interdependencies, procedures, and requirements.
• Optimize productivity by designing, implementing, and testing new procedures and process maps.
• Assemble reports to document process status and changes, measuring efficiency gains.
• Design metrics to measure productivity and identify areas for improvement.
• Communicate findings and proposals to key stakeholders.
• Provide thorough instructions for successful implementation of process changes.
• Work with partners to evaluate compliance and risk assessments.
• Assist in creating a culture of continuous improvement.
• Create, edit, and update communications materials including but not limitLed to communication plans, corporate messages, and presentations.
• Partner with the Automation Solutions team in creating or maintaining RPA automations for stakeholders as required.

Qualifications

Required Skills

• Excellent analytical skills.
• Problem identification, problem solving and independent decision making skills.
• Ability to persuade others to change existing practices.
• Excellent written and verbal communication skills.
• Excellent organization and management skills
• Proficiency in drafting and authoring formal policy and procedure documents.
• Proficiency in documenting process workflows in MS Visio or other workflow documentation tools.
• Ability to apply continuous improvement methodology to review and revise existing policy and procedures.

Required Experience

• 3 years of experience with process improvement metholodogies (e.g., Six Sigma, Lean or other).
• 3 years process analysis, engineering, automation, or related experience.
• HS Diploma/GED and a minimum of 5 years of related experience.

Preferred Experience

• 4 Year College Degree.
• 3 years of experience in a banking environment.
• 5-7 years' experience in Change Management and/or Process Improvement.