Commerce Platform Specialist

The What

Make A Difference For Those Who Make The World™

As a Commerce Platform Specialist, you will be part of a dedicated team based in Mississauga, Ontario, reporting to the Director, eCommerce. In this role, you will be responsible for managing and supporting our B2B system, Shopify-powered employee store, and the Canadian instance of our global Product Information Management (PIM) system. You will deliver exceptional customer service by resolving platform-related inquiries and issues, collaborate with our US product development team to execute regional initiatives, and ensure timely and accurate product updates across all platforms. Additionally, you will analyze data, monitor key performance indicators (KPIs), and provide actionable insights using MS Excel, PowerBI, and Salesforce to continuously improve our commerce operations.

The Why

It takes great people to achieve greatness. People with a sense of purpose and integrity. People with a relentless pursuit of excellence. People who care about making things better For Those Who Make The World™. Sound like you? Join our top-notch team of nearly 60,000 professionals globally who are making their mark on some of the world’s most beloved brands, including DEWALT®, CRAFTSMAN®, CUB CADET®, STANLEY® and BLACK+DECKER.

At Stanley Black & Decker Canada we are proud to be awarded the following honours; Canada's Top Employers For Young People (2020, 2021 & 2022), Greater Toronto's Top Employers (2020, 2021 & 2022) and Canada’s Best Diverse Employers (2020, 2021 & 2022).

What You Will Get To Do

Deliver exceptional customer service by managing support mailboxes for multiple platforms (B2B system, Shopify employee store), resolving internal and external user inquiries, troubleshooting issues, and providing timely, empathetic assistance.
Partner closely with the US product development team to execute regional platform initiatives, implement new features, conduct UAT, and ensure alignment with global strategies and standards.
Administer and update commerce platforms including the B2B ordering system (for both external customers and internal sample orders), Shopify-powered employee store, and the Canadian instance of the global Product Information Management (PIM) system. Ensure product data accuracy and timely updates across all channels.
Manage SmartSheet ticketing workflows: Track, prioritize, and resolve platform-related requests, collaborating with cross-functional teams to drive efficient solutions.
Train and support users: Onboard employees and customers to the B2B and employee store platforms, provide ongoing training, create user guides, and empower users to resolve common issues independently.
Monitor and report on platform performance: Use MS Excel and PowerBI to analyze sales, system, and customer service data; prepare dashboards and share actionable insights with leadership and stakeholders.
Maintain and update Salesforce records: Ensure accurate tracking of platform issues, customer interactions, and product updates; leverage Salesforce for reporting and collaboration.
Collaborate with internal teams (IT, Marketing, Product, Customer Service, and external vendors) to implement site updates, add functionality, and optimize the user experience for both customers and employees.
Identify and recommend process improvements: Continuously review workflows and customer feedback to enhance efficiency, satisfaction, and platform effectiveness.

Who You Are

Bachelor’s degree in Business Administration, Marketing, Information Systems, Computer Science, or a related field (or equivalent combination of education and experience).
4+ years of experience in eCommerce operations, customer service, or digital platform support.
Demonstrated expertise with MS Excel, PowerBI, Salesforce, and SmartSheet (ticket management or workflow tracking).
Strong customer service orientation, with proven ability to resolve issues empathetically and efficiently.
Excellent communication and interpersonal skills; comfortable training and supporting users with diverse technical backgrounds.
Highly organized, detail-oriented, and able to manage multiple priorities across platforms and projects.
Experience collaborating with cross-functional and international teams; able to execute regional initiatives in partnership with global stakeholders.
Proactive, solution-focused, and adaptable to evolving business needs.

What You Get

A utility role with independence
Opportunity for career advancement with a fortune 200 company
Competitive compensation & benefits package
Company Perks including: Goodlife Fitness discounts, Employee product purchase, and many more!

What’s more, you’ll get that pride that comes from empowering makers, doers, protectors and everyday heroes all over the world. We’re more than the #1 tools company. More than a driving force in outdoor power equipment. More than a global leader in industrial. We’re visionaries and innovators. As successful as we’ve been in the past, we have so much further to go. That’s where you come in. Join us!

Stanley Black & Decker believes in giving each and every applicant an equal opportunity to succeed on their own merit. We strive to hire employees that reflect and support the diverse perspectives, experiences and needs of employees and our communities including but not limited to race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, and disability. We remain committed to upholding the values of equity, diversity, and inclusion in our work environments. We know that diversity underpins excellence, and that we all share responsibility for creating an equitable, diverse and inclusive organization. Therefore, in pursuit of our values, we seek employees who will work respectfully and constructively with differences across the organizational hierarchy in actualizing SBD’s priorities, goals and principles of equity and inclusivity. If accommodation is required at any point in the recruitment process, please contact a member of our Recruitment Team. Please note that as part of our recruitment process, candidates in the final stages will be required to complete a background check which may include a criminal background, credit and drivers abstract check.

We Don’t Just Build The World, We Build Innovative Technology Too.

Joining the Stanley Black & Decker team means working in an innovative, tech-driven and highly collaborative team environment supported by over 58,000 professionals in 60 countries across the globe. Here, you’ll get the unique chance to impact some of the world’s most iconic brands including STANLEY TOOLS, DEWALT, CRAFTSMAN, MAC TOOLS and Black + Decker. Your ideas and solutions have the potential to reach millions of customers as we work together to write the next chapter in our history. Come build with us and take your career to new heights.

Who We Are

We’re the World’s largest tool company. We’re industry visionaries. We’re solving problems and advancing the manufacturing trade through innovative technology and our Industry 4.0 Initiative. We are committed to ensuring our state-of-the-art “smart factory” products and services provide greater quality to our customers & greater environmental and social value to our planet. We are unique in that we have a rich and storied history dating back to 1843, but that hasn't stopped us from evolving into a vibrant, diverse, global growth company.

Global Benefits & Perks

You’ll be rewarded with a competitive salary plus receive entitlements and benefits unique to your country of hire.

What You’ll Also Get

Career Opportunity: Career paths aren’t linear here. Being part of our global company with 60+ brands gives you the chance to grow and develop your skills along multiple career paths.

Learning & Development

Our lifelong learning philosophy means you’ll have access to a wealth of state-of-the-art learning resources, including our Lean Academy and online university (where you can get certificates and specializations from renowned colleges and universities).

Diverse & Inclusive Culture

We pride ourselves on being an awesome place to work. We respect and embrace differences because that’s how the best work gets done. You’ll find we like to have fun here, too.

Purpose-Driven Company

You’ll help us continue to make positive changes in the local communities where we work and live as well as in the broader world through volunteerism, giving back and sustainable business practices.