National Service Director, PVH

We anticipate the application window for this opening will close on - 20 Dec 2025

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

A Day in the Life

The PVH National Services Director is responsible for developing the overall strategic direction and execution of the Vascular Service transformation initiatives in the U.S. Commercial organization. This role provides strategic direction and operational (indirect) leadership to the PHV Vascular Service team

Responsible for designing and implementing the National Service Strategy in collaboration with Vascular Area Directors for the PVH Vascular field service organization to achieve OU sales AOP. This includes coordination of a number of activities that support the PVH field service team involving communication, national service goals and priorities, rewards & recognition, talent strategy development (employee attraction, development, retention), service education, business operations and technical/clinical support. The National Service Director will partner closely with the Vascular Area Directors to ensure execution of the National Service Strategy and initiatives within their area. The National Service Director will partner with the VP of Sales, other members of the Sales Leadership team (Sales Directors, Training Directors, and Operations teams), and PVH OU Functional organizations leaders to develop and execute programs that increase PVH market share through the delivery of superior service. The Director will coordinate activities to ensure field organization compliance with regulatory and compliance standards, and sponsor programs to manage business assets in the field.

Responsibilities may include the following and other duties may be assigned:

• Develop and execute Vascular Service Transformation initiatives and tools to achieve OU Sales AOP and build a high performing service organization.
• Collaborate with Vascular Sales Leadership and Area Service Managers (ASMs) to execute national service initiatives and strategies.
• Identify and develop tools, business plans, and dashboards to help Services organization deliver unsurpassed service, technical expertise, support the achievement revenue goals, inventory goals and SOGL initiatives.
• Provide ongoing feedback and coaching to ASMs. Partner with Area Directors and DM leaders to provide performance input. Assist managers with goal setting, performance reviews, and individual development planning to ensure consistency across the Vascular organization.
• Develop a PVH Vascular Service talent strategy, focusing on attracting, developing, engaging and retaining ASMs and CSs. Partner with ADs and ASMs to implement in assigned area.
• Partner with ADs and ASMs to drive hiring activities for Clinical Specialist roles and managerial positions.
• Coordinate hiring activities to maintain a strong, diverse talent pool for future roles.
• Collaborate with sales leadership team, cross functional teams, and additional key stakeholders to execute strategies to achieve service-related business objectives.
• Drive initiatives for service burden reduction and new service models.
• Partner with ADs and ASMs to align resources according to business priorities and service demands.
• Drive development of employee and people leadership programs with training teams.
• Partner with the education team to train field personnel.
• Develops and ensures adherence to sales and service programs, and evaluates marketing and sales/service metrics and data to inform strategies to achieve annual and long-term goals
• Lead the annual selection of Suscipio Society induction and ensure field compliance with quality and regulatory standards.
• Oversee analysis and reporting on sales and service data to assess strategy effectiveness.

Must Have – Basic Qualifications

• Bachelor's Degree
• Minimum of 10 years’ experience developing, implementing, and/or leading one or more of the following organizational structures: a national or global service operations field organization or a large sales organization with clinical specialist responsibilities. Plus, 7+ years of direct or indirect managerial and/or matrix leadership experience; or advanced degree with a minimum of 8 years of relevant experience with 7+ years of managerial experience

Nice to Have – Desired/Preferred Qualifications

• MBA preferred
• Knowledge of Medtronic and/or other industry management service coverage requirements and compliance processes
• Knowledge of local Medtronic and/or PVH OU customer base
• Experience in sales, marketing, training, healthcare, technical services or related areas in the medical device industry
• Demonstrated business acumen and strong influence management skills
• Demonstrated leadership skills involving coaching, employee development, and change management
• Capable of critical/strategic thinking; ability to execute strategy
• Training and experience with Lean Sigma principles
• Knowledge in Microsoft Word, Power Point/Excel and Outlook software application

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role.

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package

A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

Salary ranges for U.S (excl. PR) locations (USD):175000

This position is eligible for an annual long-term incentive plan.

The base salary range is applicable across the United States, excluding Puerto Rico and specific locations in California. The offered rate complies with federal and local regulations and may vary based on factors such as experience, certification/education, market conditions, and location. Compensation and benefits information pertains solely to candidates hired within the United States (local market compensation and benefits will apply for others).

The following benefits and additional compensation are available to those regular employees who work 20+ hours per week: Health, Dental and vision insurance , Health Savings Account , Healthcare Flexible Spending Account , Life insurance, Long-term disability leave , Dependent daycare spending account , Tuition assistance/reimbursement , and Simple Steps (global well-being program).

The following benefits and additional compensation are available to all regular employees: Incentive plans, 401(k) plan plus employer contribution and match , Short-term disability , Paid time off , Paid holidays , Employee Stock Purchase Plan , Employee Assistance Program , Non-qualified Retirement Plan Supplement (subject to IRS earning minimums) , and Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums).

Regular employees are those who are not temporary, such as interns. Temporary employees are eligible for paid sick time, as required under applicable state law, and the Employee Stock Purchase Plan. Please note some of the above benefits may not apply to workers in Puerto Rico.

Further details are available at the link below

About Medtronic

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.

Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people.

We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.

It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.

If you are applying to perform work for Medtronic, Inc. (“Medtronic”) in any position which will involve performing at least two (2) hours of work on average each week within the unincorporated areas of Los Angeles County, you can find here a list of all material job duties of the specific job position which Medtronic reasonably believes that criminal history may have a direct, adverse and negative relationship potentially resulting in the withdrawal of a conditional offer of employment. Medtronic will consider for employment qualified job applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.