About Lumen

Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress.

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The Director, Transformation office, is responsible for working with leaders across Lumen to design, execute, and lead multiple teams through transformation efforts of varying size and complexity. This role will deliver strategies that modernize and simplify our culture and improve engagement to help evolve the execution of people strategy in the CRO’s organization. This role will utilize change management principles, operational excellence processes, and other tools to focus on driving financial and operational results, while placing a modern emphasis on enhancing organizational engagement, team culture and individual performance. This is a hands-on role, ideal for someone with a strong foundation in project management, and people's strategy and cultural transformation.

The Main Responsibilities

Lead Teams: Lead Teams & Modernize Engagement and Culture

Guide the design and implementation of targeted strategies, including identification of impacts to people, process, policy, and structure, stakeholder identification and alignment, appropriate communication and feedback loops, success measures, training, organizational readiness, and long-term sustainability. Provide strong leadership to inspire and motivate teams, fostering a culture of collaboration and high performance.

Governance Structure: Facilitate cross-functional coordination across project plans, lead workstream dependencies, and manage the impact on downstream working groups. Oversee overall transformation activities, plans, and schedules associated with deliverables and milestones. Establish and maintain a robust governance structure to ensure accountability and transparency in project execution.

Strategic Mindset: Track updated accomplishments, KPIs, key issues, and/or change controls. Lead working group meetings and create weekly project status and executive reporting. Develop and implement strategic initiatives that align with the organization's long-term goals and objectives.

Proactive Engagement: Engage with stakeholders to identify challenges, recommend solutions, and manage expectations. Anticipate customer/employee needs, recognize and act on opportunities to enhance experience. Build and maintain strong relationships with key stakeholders to ensure alignment and support for change initiatives.

Data Analysis: Gather and analyze data, evaluate results, and develop recommendations and roadmaps across multiple workstreams. Recommend measures/metrics to monitor outcomes aligned with tactical execution and track progress. Partner with the finance team for value assessment and tracking.

Cross-Functional Collaboration: Build and maintain effective partnerships with key cross-functional leaders and coach/guide teams to enable the evolution of culture and engagement through scalable, repeatable operating models. Foster a collaborative environment that encourages innovation and continuous improvement.

Additional Duties: Complete all other assigned duties.

What We Look For in a Candidate

Required

Bachelor's degree in business, Operations, Human Resources, Organizational Development, or a related field.

8 - 10 years related experience and 3+ years of experience at manager level.

Recognized as a leader with outstanding communication, presentations, and interpersonal skills.

Passion for building and sustaining high-performing teams.

Proven experience in Transformation programs, culture and engagement strategy, people transformation, and building high-performing teams.

Ability to quickly establish credibility and rapport with a broad set of executives, C-Suite and constituencies.

Experience negotiating and liaising with multiple operational contacts at all levels up to executives.

Experience working with sensitive data and exercising appropriate judgement to maintain confidentiality.

Champion for change, willing to challenge the status quo and push a team and the company beyond its comfort zone through compelling data, constant communication, and aptitude for building bridges across functions in the face of resistance.

Applies a quantitative approach to problem solving and has intermediate to advanced excel and technical skills.

Thrives in an organization with high operational rigor, is a self-starter, and agile. Strong results orientation with a demonstrated track record of success.

Ability to travel up to 20% of the time for meetings and presentations

Preferred Qualifications

Ability to interpret financial statements and P&L.

Experience working for publicly held, US-owned, global corporations.

Strong interpersonal and influence skills; effectively convey ideas through clear communication in team discussions, presentations, and documents to garner support for projects.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$149,084 - $198,779 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY

$156,539 - $208,718 in these states: CO HI MI MN NC NH NV OR RI

$163,993 - $218,657 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's

Benefits
Bonus Structure

#LI-HE1

Requisition #: 338869

Background Screening

If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Disclaimer

The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.

In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.

Application Deadline

07/27/2025

Qualifications

Bachelor's degree in business, Operations, Human Resources, Organizational Development, or a related field
8 - 10 years related experience and 3+ years of experience at manager level
Recognized as a leader with outstanding communication, presentations, and interpersonal skills
Passion for building and sustaining high-performing teams
Proven experience in Transformation programs, culture and engagement strategy, people transformation, and building high-performing teams
Ability to quickly establish credibility and rapport with a broad set of executives, C-Suite and constituencies
Experience negotiating and liaising with multiple operational contacts at all levels up to executives
Experience working with sensitive data and exercising appropriate judgement to maintain confidentiality
Champion for change, willing to challenge the status quo and push a team and the company beyond its comfort zone through compelling data, constant communication, and aptitude for building bridges across functions in the face of resistance
Applies a quantitative approach to problem solving and has intermediate to advanced excel and technical skills
Thrives in an organization with high operational rigor, is a self-starter, and agile
Strong results orientation with a demonstrated track record of success
Ability to travel up to 20% of the time for meetings and presentations
Ability to interpret financial statements and P&L
Experience working for publicly held, US-owned, global corporations
Strong interpersonal and influence skills; effectively convey ideas through clear communication in team discussions, presentations, and documents to garner support for projects
In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation

Benefits

This information reflects the anticipated base salary range for this position based on current national data
Individual pay is based on skills, experience and other relevant factors
Location Based Pay Ranges
$149,084 - $198,779 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY
Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing
We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process

Responsibilities

The Director, Transformation office, is responsible for working with leaders across Lumen to design, execute, and lead multiple teams through transformation efforts of varying size and complexity
This role will deliver strategies that modernize and simplify our culture and improve engagement to help evolve the execution of people strategy in the CRO’s organization
This role will utilize change management principles, operational excellence processes, and other tools to focus on driving financial and operational results, while placing a modern emphasis on enhancing organizational engagement, team culture and individual performance
This is a hands-on role, ideal for someone with a strong foundation in project management, and people's strategy and cultural transformation
Lead Teams: Lead Teams & Modernize Engagement and Culture
Guide the design and implementation of targeted strategies, including identification of impacts to people, process, policy, and structure, stakeholder identification and alignment, appropriate communication and feedback loops, success measures, training, organizational readiness, and long-term sustainability
Provide strong leadership to inspire and motivate teams, fostering a culture of collaboration and high performance
Governance Structure: Facilitate cross-functional coordination across project plans, lead workstream dependencies, and manage the impact on downstream working groups
Oversee overall transformation activities, plans, and schedules associated with deliverables and milestones
Establish and maintain a robust governance structure to ensure accountability and transparency in project execution
Strategic Mindset: Track updated accomplishments, KPIs, key issues, and/or change controls
Lead working group meetings and create weekly project status and executive reporting
Develop and implement strategic initiatives that align with the organization's long-term goals and objectives
Proactive Engagement: Engage with stakeholders to identify challenges, recommend solutions, and manage expectations
Anticipate customer/employee needs, recognize and act on opportunities to enhance experience
Build and maintain strong relationships with key stakeholders to ensure alignment and support for change initiatives
Data Analysis: Gather and analyze data, evaluate results, and develop recommendations and roadmaps across multiple workstreams
Recommend measures/metrics to monitor outcomes aligned with tactical execution and track progress
Partner with the finance team for value assessment and tracking
Cross-Functional Collaboration: Build and maintain effective partnerships with key cross-functional leaders and coach/guide teams to enable the evolution of culture and engagement through scalable, repeatable operating models
Foster a collaborative environment that encourages innovation and continuous improvement
Additional Duties: Complete all other assigned duties

Director- Transformation Office

Job Type