About The Team

DoorDash is looking for a Strategy & Operations Manager to help build our DashPass subscription business. DashPass is DoorDash's fastest growing and highest priority areas, which means you'll influence some of the key parts of our subscriber's experience, generate key insights and test new products. Together, we are building the world’s most valuable subscription product to attract and retain DoorDash’s most loyal customers.

About The Role

The Strategy & Operations Manager, DashPass role is for truth seekers who enjoy solving complex problems, work across the organization, and execute to bring strategies to life. You will lead the strategy development and implementation of growth initiatives. On a typical day, you might lead a new initiative, run and refine experiments to improve subscriber acquisition, dive into data to explain market performance at the lowest level of detail or metric trends, think up new ideas and translate them into an actionable test, and make sure we never stop learning & executing.

Our best Strategy & Operations Associate Managers are motivated, analytical, creative and have exceptional interpersonal and relationship-building skills. We are currently operating in a hybrid model, some time in-office and some time remote but it is quite flexible!

You're excited about this opportunity because you will…

Strategize - Innovate and work on support strategy within the DashPass business.
Collaborate - Work cross-functionally with teams across DoorDash to build, launch, and scale new opportunities.
Influence – Partner with many teams to make your ideas come to life; Product, Marketing, Analytics, Finance, Design, etc.
Experiment - Use data-driven decision-making to run tests on everything from new support experience to retention-driving programs.
Build - You are excited to work on something that hasn't been done before. Your job will include building products and launching plans from the ground up.
Analyze - Assess the operational and financial impacts of your decisions and iterate given insights.

We're Excited About You Because…

You have 6 - 8 years of experience in strategy, operations, product, growth or other related areas.
You have analytics experience in SQL, building financial models, and performance tracking.
You have a track record of leading initiatives, hitting goals, and succeeding in a cross-functional team environment
You excel both as a generalist and specialist who can build the overarching strategy and dive deep into specific issues and processes to drive continuous improvement.
You are biased toward action and have a track record of leading initiatives that evolved a part of business
You bring structure, organization, and focus to your work and work with cross-functional teams, including product, tech, marketing, finance, and legal.
You have a BA/BS degree in quantitative or business fields.

We expect this position to be filled by 7/14/2025.

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey

Compensation

The successful candidate’s starting pay will fall within the pay range listed below and is determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Base salary is localized according to an employee’s work location. Ranges are market-dependent and may be modified in the future.

In addition to base salary, the compensation for this role includes opportunities for equity grants. Talk to your recruiter for more information.

DoorDash cares about you and your overall well-being. That’s why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act). DoorDash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program, among others.

To learn more about our benefits, visit our careers page here.

See Below For Paid Time Off Details

For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year.
For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week).

The national base pay range for this position within the United States, including Illinois and Colorado.

$136,000—$200,000 USD

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

If you need any accommodations, please inform your recruiting contact upon initial connection.

Qualifications

You have 6 - 8 years of experience in strategy, operations, product, growth or other related areas
You have analytics experience in SQL, building financial models, and performance tracking
You have a track record of leading initiatives, hitting goals, and succeeding in a cross-functional team environment
You excel both as a generalist and specialist who can build the overarching strategy and dive deep into specific issues and processes to drive continuous improvement
You are biased toward action and have a track record of leading initiatives that evolved a part of business
You bring structure, organization, and focus to your work and work with cross-functional teams, including product, tech, marketing, finance, and legal
You have a BA/BS degree in quantitative or business fields

Benefits

The successful candidate’s starting pay will fall within the pay range listed below and is determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions
Base salary is localized according to an employee’s work location
In addition to base salary, the compensation for this role includes opportunities for equity grants
That’s why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act)
DoorDash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program, among others
For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year
For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week)
The national base pay range for this position within the United States, including Illinois and Colorado
$136,000—$200,000 USD
We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more

Responsibilities

The Strategy & Operations Manager, DashPass role is for truth seekers who enjoy solving complex problems, work across the organization, and execute to bring strategies to life
You will lead the strategy development and implementation of growth initiatives
On a typical day, you might lead a new initiative, run and refine experiments to improve subscriber acquisition, dive into data to explain market performance at the lowest level of detail or metric trends, think up new ideas and translate them into an actionable test, and make sure we never stop learning & executing
Strategize - Innovate and work on support strategy within the DashPass business
Collaborate - Work cross-functionally with teams across DoorDash to build, launch, and scale new opportunities
Influence – Partner with many teams to make your ideas come to life; Product, Marketing, Analytics, Finance, Design, etc
Experiment - Use data-driven decision-making to run tests on everything from new support experience to retention-driving programs
Build - You are excited to work on something that hasn't been done before
Your job will include building products and launching plans from the ground up
Analyze - Assess the operational and financial impacts of your decisions and iterate given insights

Manager, Marketplace - DashPass Strategy & Operations

Job Type