Digital Operations Manager

Role Overview

We are seeking a Digital Operations Manager to support delivery across our product and engineering organization. This role will initially focus on owning one or two defined cross-functional initiatives, ensuring strong execution, visibility, and alignment across teams. Over time, the role will evolve to support one or more squads more holistically, partnering closely with Product and Engineering leads on delivery, planning, and operations.

Reporting to the Director of Digital Operations, this role blends project management, delivery support, and foundational product operations. This role is intended for an experienced individual contributor who brings strong fundamentals and is ready to expand their scope and influence over time. It is ideal for someone who brings structure without rigidity, helps teams stay aligned, and operates effectively in a complex digital environment.

This is a hands-on role with clear mentorship, progression, and increasing ownership over time.

Key Responsibilities

Project Ownership & Delivery Support (Primary – Early Phase)

• Serve as an embedded operational partner on 1–2 initiatives, actively supporting delivery by driving process, coordination, status tracking, communication, and risk management throughout execution
• Partner with Product, Engineering, Design, Research, Analytics, and other key teams to track scope, milestones, risks, and dependencies
• Maintain project plans, timelines, and delivery artifacts in tools such as Azure DevOps and Monday.com
• Surface blockers early and support teams in resolving them
• Provide regular status updates and clear visibility to stakeholders and leadership

Agile & Squad Support (Expanding Over Time)

• Support Agile ceremonies (planning, standups, retrospectives, refinement) as needed for assigned projects or squads
• Help ensure backlog readiness (clear requirements, acceptance criteria, dependencies identified)
• Track delivery progress and health using dashboards and agreed-upon metrics
• Support squads in applying our Agile and operational model consistently and effectively

Product & Delivery Operations

• Partner with Product Managers to support roadmap execution and quarterly planning
• Help maintain alignment between initiatives, roadmaps, and OKRs
• Support documentation and reporting that improves transparency and shared understanding
• Contribute to continuous improvement efforts by identifying gaps, friction points, or opportunities to simplify how teams work

Cross-Functional Coordination

• Act as a reliable point of coordination across teams involved in shared initiatives
• Help manage dependencies across squads and surface timing or sequencing risks
• Prepare materials for leadership readouts, reviews, and planning sessions
• Operational Foundations & Growth
• Learn and apply standard tools, templates, and practices used across Digital Operations
• Contribute to maintaining shared documentation, templates, and best practices
• Support onboarding of new team members or squads into established operational ways of working
• Take on broader responsibility and ownership as scope and influence expand

What Success Looks Like

• Assigned projects are well-organized, visible, and progressing as expected
• Risks and dependencies are surfaced early, not discovered late
• Stakeholders have clarity on status, timelines, and next steps
• Teams feel supported — not burdened — by operational structure
• The role grows from project execution into broader squad support over time

What Poor Outcomes Look Like

• This role is perceived as adding process without value
• Project status is unclear or outdated
• Dependencies or risks surface too late
• Teams feel micromanaged rather than enabled
• The role stays reactive instead of growing into proactive ownership

Bottom Line

This is not a process-enforcer role. This is an experienced individual contributor role that starts with defined initiative ownership and grows into trusted partnership with squads. The right candidate removes friction, creates clarity, and helps teams do their best work.

Preferred Qualifications

• 10+ years of experience in project management, delivery coordination, or product / engineering operations
• Familiarity with Agile practices and software delivery environments
• Experience using tools such as Azure DevOps, Jira, Monday.com, or similar
• Strong organizational and follow-through skills
• Clear, thoughtful communication — written and verbal
• Comfort working across disciplines and asking good questions
• Desire to take on broader ownership and influence over time
• Experience in healthcare, technology, or regulated environments
• Exposure to roadmap planning or OKRs
• Interest in operations, delivery, and team effectiveness

Minimum Qualifications

• Education: Bachelor's or 4 years of work experience above the minimum qualification
• Experience: 5 Years of Experience