Engagement Manager, AWS Solutions, Just Walk Out

Description

Amazon Just Walk Out as a Service (JWOS) delivers solutions to our Retail Customers to simplify and improve the shopping experience. Our enterprise-ready autonomous retail technology enables shoppers to simply enter a store, grab what they want, and just go. Born from years of experience at Amazon Go, Just Walk Out uses a combination of technologies to eliminate checkout lines, bringing fast and convenient checkout experiences to shoppers.

JWOS is seeking an Engagement Manager to educate, evangelize and drive implementation of Just Walk Out technology with retailers globally. In this role you will combine technical expertise with strong project leadership skills to drive successful implementations of Just Walk Out technology. You will bridge business requirements with technical solutions, facilitating technical discussions and ensuring alignment with customer outcomes. Applying JWOS best practices, you will distill customer/partner needs into clear technical requirements, decompose complex problems, and make informed trade-off decisions considering performance, scalability, security, and business impact. Ultimately, you will own the digital integration workstream to launch new Just Walk Out stores

Possessing strong technology and program/project management experience, you will validate technical solutions against business goals, recognize when additional technical evaluation is needed, and manage technical risks. You will be expected to develop retail domain-specific expertise, and effectively communicate technical concepts to both technical and business audiences. As you progress, you’ll lead increasingly complex technical projects, shape cross-organizational technical strategies, and establish best practices in your domain. In this role you will apply your management and leadership capabilities to successfully execute project plans, proactively identify and manage risks, resolve issues, escalate when appropriate, and drive projects to successful completion, while exceeding customer expectation

The JWOS organization is a global team of experts that help customers realize their desired business outcomes when using autonomous retail solutions. We work together with customer teams and 3P partner teams to execute enterprise cloud computing initiatives. Our team leverages our collective autonomous retail best practices to help customers achieve specific outcomes related to new store launches. We also deliver focused guidance through our global specialty practices, which cover a variety of solutions, technologies, and industries.

Key job responsibilities

As an experienced technology program/project manager, you will be responsible for:

• Define and track the development plan for new partners, new integration and introduction of new features to a customer
• Define and track the digital integration launch plan for new store launches or migrations
• Define and track the test plan for new integrations and launches
• Support SAs on customer engagements to educate, scope and troubleshoot customer integrations
• Support SAs in resolving Customer support escalations
• Work with Product teams on the tracking plans for VOCs and new feature tech readiness
• Own the improvement of Digital attribute tracking across team and systems
• Perform low-level validation and troubleshooting tasks during store launch or migration (i.e., should be familiar with Libby tags, able to view a session id, configure basic settings in merchant portal)
• Own status reporting of launches and migrations to internal and external stakeholders

Basic Qualifications

• Bachelor's degree or equivalent
• 3+ years of leading the delivery of IT projects with external customers or equivalent experience
• 3+ years of program or engagement management work leading other project managers to deliver a program with multiple and concurrent projects experience
• Experience in project management of technical programs

Preferred Qualifications

• project management certification (e.g., APM, CSM, PMI-ACP, PRINCE2)
• AWS certification
• Knowledge of technology principles and services including infrastructure, business applications, data management, security, application platforms, and consumer-facing technology
• Strong presentation and communication skills that effectively convey best practices, project management, and risk mitigation strategies. Proven success as a project/program manager in complex enterprise environments

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $118,200/year in our lowest geographic market up to $204,200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.

Company - Amazon Web Services, Inc.

Job ID: A3142267