Digital Adoption Specialist (Assoc. / Sr Assoc.)

Join Throughline Inc., a premier enterprise design and strategy firm recognized for innovation and excellence. As a Digital Adoption Specialist, you’ll collaborate with a dynamic, multidisciplinary team to deliver visual solutions that empower organizations to achieve their goals. Throughline is a multi-award-winning company headquartered in Washington, DC. Our clients range from government agencies to leading enterprises, relying on us to design visuals that inform, inspire, and engage. Explore more at www.throughline.com.

NAVAIR’s Digital Department is on a mission to empower our workforce with cutting-edge digital tools and technologies to meet our priorities with speed and effectiveness. As a Digital Adoption Specialist, you will help lead this transformation by simplifying technical processes, driving adoption, and ensuring our teams fully utilize digital capabilities like Microsoft 365. You’ll act as a bridge between the Digital Department, program teams, subordinate commands, and external organizations to promote innovation and collaboration.

You will play a key role in shaping the future of the NAVAIR workforce by planning, executing, and delivering cutting-edge digital capabilities. In this position, you will lead transformational change by implementing effective digital adoption strategies, driving change management initiatives, providing comprehensive training and education, fostering communication and engagement, offering user support, and leveraging data-driven insights through measurement and analysis.

Key Responsibilities

Digital Adoption Strategy

Develop and execute strategies to increase adoption of digital tools, especially Microsoft 365.
Align digital initiatives with organizational goals and foster a culture of innovation and continuous improvement.

Change Management

Plan and implement change management strategies to drive successful adoption of new technologies.
Identify potential challenges and develop solutions to overcome resistance to change.

Training and Education

Create and deliver training programs, workshops, and user-friendly documentation to empower employees.
Support self-service learning through guides and other resources.

Communication and Engagement

Develop communication plans to inform employees about digital initiatives.
Collaborate with stakeholders to build enthusiasm for digital transformation efforts.

User Support

Provide ongoing assistance for digital tools and troubleshoot user issues.
Partner with IT teams to ensure timely issue resolution.

Measurement and Analysis

Establish key performance indicators (KPIs) to track the success of digital adoption.
Analyze feedback and data to improve user experience and optimize strategies.

What We’re Looking For

Must-Haves

Bachelor’s degree in Communications, Marketing, Business, or a related field.
Active DoD Secret Clearance.
Proficiency with Microsoft 365 tools, including Teams, SharePoint, Power Automate, and Power Apps.
Proven ability to work independently, contribute innovative ideas, and complete tasks efficiently while collaborating with the team.
Strong analytical skills and experience using data to guide decisions.
Advanced communication and training facilitation skills, particularly in remote or hybrid settings.
Experience in customer support, product adoption, or similar roles focused on improving user experience.

Why Join Throughline?

Make an Impact: Your work will shape the success of government and enterprise clients tackling global challenges.
Grow with Us: Be part of an award-winning company celebrated for its rapid growth and innovative solutions.
Dynamic Environment: Thrive in a collaborative, fast-paced culture that values creativity and excellence.

Salary Range: $65,200 - $100,000 (dependent on background and experience)

If you are keen to join our team, we are looking for “whole-brain thinkers” with a passion for problem-solving in areas such as technology, customer experience, logistics, and information systems, balanced with experience in internal and external B2B or B2C communications, and a flare for graphic design.

ADDITIONAL INFORMATION

We value a cover letter as a pitch for how you are qualified for and interested in this position, as well as a link to your portfolio.

Throughline provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.