E-commerce Coordinator

Safety Express Ltd, an Aramsco Company, has been serving its clients for over 35 years in the Abatement, Restoration, Industrial Safety, Professional Cleaning and Surface Preparation market. As part of our continued growth, we are currently seeking an enthusiastic team player to join our dynamic team in the role of eCommerce Coordinator.

OBJECTIVE

The eCommerce Coordinator is responsible for supporting the day-to-day operations of the eCommerce platform, including order processing, product management, and providing high-level customer service. The eCommerce Coordinator works closely with the eCommerce & Digital Marketing Manager to maintain and improve the online shopping experience, ensuring customer satisfaction and operational efficiency.

KEY RESPONSIBILITIES

*Order Processing & Fulfillment**:
Process eCommerce orders promptly and accurately, ensuring they are tracked from placement through to fulfillment and delivery.
Work closely with the warehouse and logistics teams to ensure timely and accurate order fulfillment. Address any issues related to stock availability, shipment delays, or order inaccuracies.
Provide customers with order confirmations and tracking information, ensuring clear communication throughout the fulfillment process.
Handle return requests, exchanges, and refunds in line with company policies. Coordinate with relevant teams to resolve any issues efficiently and to the customer’s satisfaction.
Troubleshoot and resolve customer issues, such as delivery problems, product questions, or payment issues, ensuring a positive and seamless shopping experience.
Gather and record customer feedback on website usability, order processing, and product offerings, and communicate this feedback to relevant teams for continuous improvement.
*Website Maintenance & Product Management**:
Maintain and update product listings on the eCommerce platform, ensuring product descriptions, images, and videos are accurate and up-to-date.
Facilitate the uploading of new products, including creating detailed descriptions, inputting product specifications, and ensuring SEO optimization.
Assist in setting up promotions and special offers on the website, ensuring alignment with marketing campaigns.
Assist in updating website content, such as banners, seasonal promotions, and homepage features, to ensure alignment with marketing objectives and brand guidelines.
Regularly test the website for functionality, including product searches, navigation, and checkout processes. Report any bugs or issues to technical teams for resolution.
*Other**:
Complete other duties as assigned.

QUALIFICATIONS

Bachelor’s degree in Marketing, eCommerce, or a related field.
Proven experience in eCommerce operations, customer service, or order fulfillment.
Strong organizational skills and attention to detail, particularly in handling order processing and product data management.
Proficiency with eCommerce platforms and order management systems.
Excellent communication and interpersonal skills, with a customer-first approach.
Basic understanding of SEO and digital marketing best practices.
Ability to multitask and thrive in a fast-paced environment.
While not required, proficiency in both English and French would be considered an asset.

PHYSICAL REQUIREMENTS

Extended periods of sitting and working at a desk
Manual dexterity
Extensive screen time and computer usage

COMPENSATION

Competitive base salary
3 weeks’ vacation
Growth opportunities, development, and tuition reimbursement program
Health/Dental/Life Benefit programs
EAP program
RRSP matching program

ACCESSIBILITY