Ecommerce Analyst

Why Work for Us?

Real Flame® is a market-leading fire feature manufacturer with prominent, growing brands that specialize in enhancing the comfort and livability of indoor & outdoor spaces. Our products include indoor electric fireplaces, outdoor fire tables, wood-burning fire pits, patio furniture and accessories. We sell across North America through outdoor independent retailers, on-line home décor & DIY partners, and high-end specialty retailers. We are a fast-growing business and a leader in the industry. Founded over 25 years ago, Real Flame® products can now be found in hundreds of thousands of homes across North America. We welcome you to join our collaborative team!

Location: 19116 Spring St., Union Grove, WI

Position Summary

We are seeking a detail-oriented and data-driven Ecommerce Analyst to join our team. In this expanded role, you will analyze sales and retail data, identify trends, generate forecasts, and provide actionable insights to support strategic decision-making and improve ecommerce performance. You will also engage directly with customers, manage key accounts, and contribute to future opportunities in sales and marketing. This position reports to the Senior Ecommerce Manager and works closely with sales, marketing, and finance teams to develop reports and dashboards that track key performance indicators (KPIs) and uncover opportunities for growth.

Essential Functions

• Analyze ecommerce, sales, and retail data from various sources (NetSuite, POS, customer portals, etc.) to track performance and identify trends, patterns, and anomalies
• Create detailed reports, visualizations, and dashboards to monitor KPIs such as sales targets, revenue growth, conversion rates, and customer acquisition
• Work with management to set and update sales forecasts
• Identify and communicate opportunities for improvement in ecommerce processes, customer targeting, and account management
• Support strategic initiatives with data modeling, market research, and competitive analysis
• Collaborate with marketing and finance teams to ensure alignment of goals and data accuracy
• Engage with customers and key accounts to strengthen relationships, execute account activities, and provide data-driven insights
• Provide insights into product performance, customer segmentation, and sales channel effectiveness
• Maintain and improve reporting tools and templates for internal stakeholders and external customers
• Ensure data integrity and accuracy across all reporting platforms
• Leverage retail data to inform ecommerce strategies and optimize performance
• Storytelling from the data – identify actions needed and communicate effectively

Requirements

• Detail-oriented self-starter with a continuous improvement mindset
• High sense of urgency
• Adaptable, resilient, and results-oriented
• Ability to navigate ambiguity and unforeseen challenges
• Strategic thinker with the ability to analyze market and retail data to inform decision-making
• Excellent communication, persuasion, and interpersonal skills with groups of various sizes, and the ability to build rapport
• Strong storytelling with analytical skills
• Estimated 5%-10% overnight travel required when appropriate

Education and Experience

• Bachelor’s degree in Business, Finance, Economics, Statistics, or a related field
• 2+ years of experience as an ecommerce analyst, sales analyst, business analyst, or similar data-focused role
• Strong analytical and problem-solving skills with attention to detail
• Proficiency in Excel and data analysis tools
• Strong communication skills and ability to present data-driven insights to non-technical stakeholders
• Experience in ERP systems

Benefits

• Health, Dental and Vision plans are available
• We provide a generous health reimbursement when you reach your out-of-pocket health insurance deductible
• 401(k) Matching: Company matches for participating employees up to 4%
• We offer paid holidays and generous paid time off to support work-life balance
• Disability and Life insurance options available
• Safety PPE Allowance: For safety footwear and prescription safety glasses
• Weekly Pay: Enjoy the convenience of receiving your pay on a weekly basis
• Profit Sharing: Available for eligible employees
• Team Events: We celebrate our employees’ dedication through social gatherings
• Employee Recognition: We celebrate and acknowledge the hard work and achievements of our team members
• Training and Development: We offer opportunities for continuous learning and professional growth

Non-Discrimination Statement: Real Flame® a division of KSP Group, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

To all recruitment agencies: Real Flame® & KSP Group, Inc. affiliates does not accept unsolicited agency resumes/CVs or phone calls. Please do not forward resumes/CVs to our careers email addresses, Real Flame® or KSP Group, Inc. affiliates employees or any other company location. Real Flame® & KSP Group, Inc. is not responsible for any fees related to unsolicited resumes/CVs.