Ecommerce Coordinator

**Company Description**

Resolve customer issues i.e., product issues, returns, refunds and make recommendations on how to effectively handle these issues
Manage and report on customer feedback from all customers
Collaborate cross-functionally with production and marketing to communicate orders, updates on orders, and jersey send-ins
Work with production to make sure orders are being produced on time and within SLA
Review, manage and update all product description pages on the site
Run promotional activities and sales events across all the web properties
Write and update content for all FAQ, blog, product, and collection pages
Stay up-to date in the Hockey world on new jersey launches, player trades, and other news to manage and update all categories and PDPs
Manage marketplace listings and orders. Add orders on SAP as required
Prepare reports on analytics and customer data
Support the ecommerce and marketing team in optimizing and shortening the customer journey towards purchase
Support occasional special projects that involve cross-functional teams
Assist with site QA, A/B testing data collection and planning of landing pages
*Qualifications**

Previous merchandising and customer service experience
Post-Secondary Education - Experience with Shopify eCommerce stores highly desirable
Experience using an ERP and CRM system is a plus
Proficient with Excel and MS Office
Excellent written and verbal communication skills Nice to haves
Ability to manage quality and timelines across multiple projects
Experience with adobe photoshop and some design skills
Experience creating content aimed at SEO and customer conversion.
Analytical skills and using various web analytics What we offer
Market competitive salary
A path towards growth within the company
Benefits that include vision and dental
Employee discount on all sports jerseys and apparel
*Additional Information**

All your information will be kept confidential according to EEO guidelines.

Job Type